UX Conversation and Agentic Designer

• Design and optimize conversational flows for chatbots, voice assistants, and multimodal interfaces

• Create and maintain conversation design systems and dialogue patterns

• Develop persona frameworks and tone of voice guidelines for AI assistants

• Conduct user research and usability testing for conversational interfaces

• Collaborate with AI/ML teams to enhance natural language understanding

• Design inclusive conversations that work across diverse user groups

• Implement analytics and metrics to measure conversation success

• Create and maintain conversation maps and user journey documentation

• Design natural, multi-turn conversations across chat and hybrid channels.

• Define agentic flows where AI detects intent, collaborates with humans, and resolves issues proactively.

• Collaborate with Business and UX Service Designers to embed conversational touchpoints in broader journey systems.

• Prototype and test conversational experiences to refine clarity, empathy, and efficiency.

Do you have experience in UX?, * 3+ years designing conversational interfaces, chatbots, or AI-driven experiences.

• Skilled in tools like Voiceflow, Botpress, or Dialogflow.

• Strong writing and interaction design skills with a sensitivity to tone and emotional context.

• Able to translate technical logic into simple, intuitive experiences.

Technical skills:

• Must have previous conversational design and copywriting expertise

• Should have basic UX skills

• Proficient with digital collaboration tools (Figma, Miro, Mural)

• Skilled in data analysis, KPIs, and feasibility assessment

• Able to engage and motivate cross-functional team members and stakeholders

• Experienced in coaching product/design teams

• Background in UX, behavioural design, or growth hacking

• Familiar with AI-powered products/assistants

• Enterprise software expertise

Attitudes/Behaviour:

• Customer-focused, proactive, and adaptable to change

• Effective communicator, facilitator, and conceptual thinker

• Up-to-date with digital trends and eager to learn

• Strong planning, organizational, and analytical skills; self-reliant

• Experience with agentic design, adaptive AI, or orchestration

• Knowledge of human-AI collaboration or prompt architecture