Intelligent Automation Business Analyst & Delivery Manager, IT Business Services

The role will focus on designing and delivering internal IA solutions. You will establish & maintain relationships and work closely with senior stakeholders across the business to identify future opportunities for IA solutions along all the way to realization of the benefits and outcomes.

You will be supported by diverse and dynamic team of technologists based across different locations. You will be coming into a team which is vibrant, energetic, intelligent, and always ready to surprise you with new ground-breaking learnings.

• Lead AI Discovery: Proactively identify and assess IA opportunities, conducting thorough analysis to determine feasibility and potential benefits, focusing on driving business value and efficiency.
• Requirement Gatherings & Delivery: Create detailed requirement documentation and define requirements for IA solutions, collaborating closely with Subject Matter Experts (SMEs) and developers.
• Stakeholder Management & Change Implementation: Manage stakeholder engagement, leading change management activities, including training, to ensure smooth adoption of IA solutions.
• Project Management: Oversee all aspects of IA projects, including setting deadlines, assigning responsibilities, monitoring progress, managing risks and issues, and coordinating testing with operational and technology teams.
• Relationship Building & Continuous Improvement: Cultivate strong relationships with business partners to identify and pursue future opportunities.

• Process Design & Analysis: Proven experience in process design using tools like Visio, incorporating process mapping techniques, with a focus on identifying automation opportunities. Experience evaluating business processes for technology suitability, including IA. Experience writing test scenarios and creating test data.
• Analytical skills: Able to define clear and actionable requirements for the automation solutions ensuring alignment with business objectives and facilitating effective collaboration between stakeholders and technical teams.
• Project & Stakeholder Management: Proven ability to manage and deliver multiple projects simultaneously in a fast-paced environment, including senior stakeholder management.
• Problem-Solving & Continuous Improvement: Excellent problem-solving skills with a demonstrated ability to think creatively and apply process optimisation methodologies to enhance solution effectiveness. Proven ability to identify potential issues and find effective ways to resolve them.
• Communication & Collaboration: Excellent presentation, interpersonal, and documentation skills. Proven ability to effectively communicate with and motivate project teams, process SMEs, and stakeholders to achieve project goals.

Desirable:

• Professional services industry experience.
• Certification in Prompt Engineering.
• AI Certification

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