Payment Solutions Analyst

Moneycorp is a place where energy, commitment to our shared success, and collaboration are core to our values. We're restless in our drive to surpass the expectations of our customers and unlock opportunities to support them at every stage of their journey. The foundation of our success is our people, and nurturing a culture of belonging for all our colleagues is central to our journey as a global business. Role Responsibilities In this role, you'll act as a processor to facilitate Mass payments for Key Corporate clients and ensure the smooth running and execution of all transactions. You'll have the following responsibilities:

Retention and New Business Generation

• Understand the Payment solutions that exist and service the existing and new client books
• Responsible for running processing for key clients and ensuring that all payments are dealt with efficiently and all bookings and reporting are completed on time
• Retain and grow the current book of business by providing efficient service on incoming mass payment files
• Integrate and provide mass payment services for the new book of clients
• Help clients to on-board and process mass payments

Teamwork

• Work in close collaboration with the payment solutions, account opening, AML and operations teams
• Generate new ideas for expanding the Payment Solutions business, work with the team to develop new business streams
• Work closely with Back Office and customer service to help build strong client relationships and service

Innovation

• Work closely with the different teams to automate and create better, faster ways to process payments, book deals and FX trades
• Be part of a growth organisation that involves designing, building and scaling new solutions

Maintain High Professional Standards

• Project the highest standards of professionalism to all existing and potential clients
• Represent the company externally e.g. trade fairs, exhibitions, client events

Do you have experience in Customer service?, * Previous mass payments and FX dealing experience would be desirable

• Strong customer care and development skills
• A good relationship builder (direct team members, cross-departmental colleagues, stakeholders and customers)
• Working within a multichannel environment e.g. telephone, email, face to face "
• Prior experience in APIs is preferrable

Preferred Qualifications

• Degree-level education or equivalent experience desirable
• Fluency in English is essential and any additional European languages would be desirable

The successful candidate will be part of a dynamic team and work in a fast-paced environment, catering to a diverse mix of stakeholders with varying needs. Therefore, the ideal candidate should be a self-starter, as there is an opportunity to make an immediate and tangible contribution to the business.

Please note: This is a full-time, permanent position with an opportunity to work hybrid within the Payment Solutions team based in our London office.

What you get in return:

This role offers a competitive salary, plus a benefits package including private medical health insurance.

Moneycorp powers global payments for corporates, institutions and high net worth individuals, combining worldwide reach with local expertise. With over 45 years of market experience, two banking licences and offices in 11 countries, our technology delivers 24/7 accessibility, while our people deliver award-winning service. In 2024, we supported £79bn+ of international payments, reaching 190 countries in 130 currencies. Our 32k+ corporate clients benefit from our regulatory resilience with 63+ permissions globally, access to major payment rails, and proprietary technology., You can also find Moneycorp on Facebook, Twitter UK, Twitter Americas, Instagram, LinkedIn, where you can discover how we are leading the way in global payments and currency risk management. Diversity and Inclusion Moneycorp is proud to be an Equal Opportunity employer. Across our Group, Moneycorp maintains a philosophy that an inclusive company culture inspires creativity, fosters a sense of belonging, and is imperative to both personal and professional growth. With a makeup of 47 percent female employees, Moneycorp has a remarkably diverse workforce. Our commitment to inclusion and opportunity continues to evolve and improve as we listen and engage with our diverse teams. All qualified applicants will receive consideration for employment without regard to age, colour, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, political affiliation, status as an individual with a physical or mental disability status as an individual with a protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Moneycorp believes that diversity is critical to our success in helping Corporate and Private Clients with their FX and International Payments requirements across the world and is committed to creating an inclusive, mutually respectful environment which celebrates diversity. We hire on the basis of talent, merit, competence, performance, and business needs.   You must create an Indeed account before continuing to the company website to apply