Implementation Engineer

• Install EPoS systems and associated software at client venues.
• Build and install customer-specific data onto the system.
• Train clients on using the software effectively.
• Ensure all systems are configured to meet client requirements before installation.
• Conduct system handovers and provide post-installation support.
• Maintain strong client relationships, offering expert guidance and troubleshooting.
• Work closely with internal teams to ensure smooth implementations.

Technologies:

• Cloud
• Hardware
• Support
• TCP/IP
• Windows
• DevOps

• At least 12 months of experience in a similar role.
• Strong knowledge of EPoS systems, software installations, and card payment solutions (Training will be provided).
• Understanding of Cloud solutions.
• Strong PC and EPoS hardware knowledge.
• Excellent verbal and written communication skills.
• Software and hardware troubleshooting skills.
• Knowledge of Windows desktop & server environments.
• Basic networking knowledge (Routers, Switches, Firewalls, TCP/IP, etc.).
• CompTIA A+ / N+ certification (or equivalent technical knowledge).

At TISSL, we are a market-leading technology company providing cutting-edge POS solutions to the hospitality industry, including Michelin-starred restaurants. With the recent surge in demand for our industry-leading software, we're seeking a Field Service Engineer to take charge of system builds, customer training, and seamless installations. We believe in rewarding our employees with a comprehensive benefits package that supports both personal and professional growth, including a hybrid working model, 25 days of annual leave plus your birthday off, volunteering days, life assurance, private medical cover, enhanced pension contributions, employee wellbeing perks, enhanced parental leave pay, and generous training budgets. At TISSL and ClearCourse, we are committed to an inclusive culture and attract diverse individuals who thrive in a flexible working environment. We're investing in our people and expanding our expertise. If you're ready for a new challenge, we'd love to speak with you!