Technical Support & Escalation CIT

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges. The Clinical IT Technical Support Specialist will ensure the highest level of clinical IT excellence across Europe by delivering advanced technical support, solving complex customer challenges, and optimizing digital integration within healthcare environments. The Clinical IT Specialist acts as the bridge between clinical workflows and technology, empowering teams, and customers to achieve reliable, compliant, and efficient system performance. As main goals he/she will drive innovation, collaboration, and operational efficiency that enhance patient care through technology. What you will do:

• Serve as the primary point of contact for high-level technical and clinical IT escalations across Europe.
• Provide expert on-site support to resolve complex issues related to clinical systems, software integrations, and connectivity with hospital IT infrastructure.
• Provide to analyze, diagnose, and resolve recurring technical challenges ensuring effective communication and alignment between customers, field service engineers, and global support teams.
• Drive initiatives to improve team efficiency, optimize processes, and enhance customer satisfaction.
• Participate in root cause analysis and implement preventive actions for critical incidents, while deliver technical training and mentoring to regional support teams to strengthen overall expertise.
• Contribute to documentation, best practices, and knowledge sharing within the European service organization.

Do you have experience in Root cause analysis?, + Degree in Biomedical Engineering, Computer Science, Information Technology, or related field.

• Proven experience (3+ years) in clinical IT support, hospital systems integration, or medical device connectivity.
• Strong understanding of networking, data security and healthcare IT environments.
• Excellent problem-solving and analytical skills with a proactive, customer-oriented approach.
• Fluent in English (additional European languages are a plus). Travel Requirements: This role is REMOTE based and require high intercultural agility as will lead a multicounty team of professionals Travel required for about 75% across EMEA

At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We're building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you'll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful., Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.