IT Technician

The IT Technician will provide first and second-line support across the school, ensuring the smooth operation of all IT systems and infrastructure. The role includes day-to-day technical support, equipment maintenance, network administration, and contributing to ongoing development and improvement of school IT services.

3. Job DescriptionGeneral Responsibilities

The postholder will be responsible for:

• Setting up and installing new PCs and laptops.
• Imaging and re-imaging devices using the school's standard PC image.
• Undertaking basic network cabling and connecting devices to the network.
• Providing general IT troubleshooting for:
• PCs and laptops
• Printers and photocopiers
• Projectors
• Other classroom and office IT equipment
• Supporting the increasing number of mobile devices, particularly Chromebooks and Windows laptops.
• Reporting faults on printers, photocopiers and hardware to external maintenance contractors.
• Carrying out regular checks of ICT rooms and reporting issues where necessary.
• Replacing peripherals such as keyboards, mice, and monitors as required.
• Performing basic projector maintenance, including bulb replacement.
• Asset tagging new equipment and updating the school's asset database.

Helpdesk and User Support

• Monitoring and responding to issues raised via the school's internal helpdesk system.
• Providing first-line and second-line support, escalating to the IT Operations Manager when appropriate.
• Answering the IT Services phone, logging staff queries and providing timely resolutions.
• Supporting staff with file sharing and access:
• Google Drive
• Local network drives

Audio Visual and Systems Support

• Setting up and supporting AV equipment in classrooms, halls, dining areas and other school spaces.
• Ensuring dining hall tills are maintained and kept up-to-date from a software perspective.
• Maintaining and updating the school room/resource booking system as required.

External Liaison

• Working with external support agencies (e.g. BAC, Capita) to resolve faults promptly.
• Understanding and working within relevant support contracts.

Software and Security

• Testing, installing, and deploying new software (including large-scale deployments).
• Ensuring antivirus software is installed, updated and operating correctly across all devices.
• Supporting the management of software deployment through:
• MECM
• Group Policy

Network Responsibilities

The postholder will support the IT Operations Manager with network and infrastructure maintenance, including:

• Active Directory, DHCP, DNS and VLAN management
• Scheduling and deploying Windows server updates (virtual and physical)
• Deploying SIMS/FMS update releases and patches
• Maintaining the backup server and ensuring secondary backups are updated fortnightly
• Scheduling Hyper-V host patching and iLO firmware updates annually
• Ensuring switch configuration backups are updated termly
• Checking switch hardware health and applying firmware updates as required
• Maintaining secure VLAN configuration based on device type
• Supporting network upgrades and expansion planning

Wireless Network and Access Control

• Oversight of Cambium wireless system configuration, including:
• Adding/updating Wi-Fi networks
• Adjusting security parameters (WPA2/3, MAC filtering)
• VLAN configuration
• Supporting Aruba/Zyxel L2/L3 switch configuration
• Supporting Paxton Net2 Access Control system:
• ACU health checks and diagnostics
• User permissions and token management
• Intercom checks and firmware updates
• Internal door access control

Deputising Responsibilities

• Deputising for the IT Operations Manager when required to support continuity of service.

Do you have experience in Windows?, * Good general education including GCSEs (or equivalent) in English and Mathematics

• Relevant IT qualification or demonstrable equivalent experience

Desirable

• Professional certifications (CompTIA, Microsoft, Google, CCNA)
• Experience or training with SIMS/FMS systems

Experience

Essential

• Experience providing technical support in a busy organisation
• Strong troubleshooting experience with:
• PCs and laptops
• Printers and AV equipment
• Experience with Windows device imaging and deployment
• Familiarity with helpdesk systems and escalation processes

Desirable

• Experience in an educational environment
• Experience supporting Chromebooks and mobile device deployment
• Experience managing supplier/contractor relationships

Technical Skills

Essential

• Strong working knowledge of Windows OS
• Understanding of networking principles (AD, DHCP, DNS, VLANs)
• Ability to manage user accounts and permissions
• Awareness of IT security and antivirus best practice

Desirable

• Experience of:
• Hyper-V and server patching
• Backup management
• Aruba/Zyxel switching
• Cambium wireless systems
• Google Admin Console (policies, apps, device management)
• MECM and Group Policy deployment
• Paxton Net2 access control systems, * Excellent communication skills with staff and students
• Strong customer service orientation
• Ability to work calmly under pressure
• Organised and able to prioritise workload effectively
• Flexible, proactive and a team player
• Commitment to continuous improvement

Desirable

• Interest in contributing to long-term IT development and infrastructure planning

5. Safeguarding and Equal Opportunities

Chiswick School is committed to safeguarding and promoting the welfare of children and young people. The successful applicant will be required to undertake:

• Enhanced DBS clearance
• Satisfactory references
• Appropriate safeguarding checks

Job Types: Full-time, Permanent

Pay: £37,133.00-£42,768.00 per year

Chiswick School is a thriving and inclusive secondary school committed to providing an outstanding education for all students. We pride ourselves on our strong sense of community, high expectations, and a dedication to continuous improvement. Technology plays a vital role in teaching, learning, communication, and school operations. Our IT Services Department supports over 170 staff and 1,600 students, managing an extensive network of PCs, mobile devices, servers, and digital learning tools.