Senior Consultant- Service Now Architect - Glasgow

The focus of your role, as a ServiceNow Architect, will be two-fold.

1. Support development of large clients' ServiceNow target architectures and roadmaps

2. Create domain architectures as part of the wider enterprise transformation roadmap

You will:

• Define the architecture, design, and implementation of ServiceNow solutions, ensuring alignment with business needs and strategy
• Have experience in areas such as ServiceNow ITSM, ITOM, ITBM, and other modules, guiding integration and automation strategies, as well as across business architecture and operating model design supported by ServiceNow.
• Advise clients on industry and ServiceNow best practices across products and platform and when to adopt or adapt based on the unique circumstances of this client.
• Support the project team, directing other lead developers and business process consultants and project managers on best practices for implementation
• Development and configuration of Workflows, UI Pages (Jelly and Glide scripts), UI Macros, Business Scripts, Client Scripts, UI Scripts, UI Actions, Ajax Scripts, UI Policies, Script Includes and Security Rules.
• Design MID server architecture and configure to support applications such as Discovery, Orchestration, Service Mapping, Event Management, Operational Intelligence and Cloud Management.
• Contribute to customers' business strategies, identifying the best combinations of business and technology solutions to leverage the differentiating benefits of ServiceNow applications.
• Champion emerging product and platform features such as NOW Experience, UI Builder, Now Assist, GenAI, encouraging changes to target operating model and strategy as required.

As part of your role you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories:

• Business Development - Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events.
• Internal contribution - Campaign development, internal think-tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development.
• Learning & development - Training to support your career development and the skills demand within the company, certifications etc.

• Experience of architecting ServiceNow solutions across multiple Service Management operating model domains achieving quality, efficiency, productivity and resilience benefits through automation, standardisation and customer experience focus.
• ServiceNow Certified System Administrator or ServiceNow Certified Implementation Specialist certification.
• Experience with business process modelling tools and frameworks (e.g. BPMN and UML).
• Agile, ITIL, or project management frameworks.
• Experience in multi-cloud environments and integration strategies.
• Familiarity with scripting languages for custom development within ServiceNow.

We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance.

Capgemini ist einer der weltweit führenden Anbieter von Management- und IT-Beratung, Technologie-Services und Digitaler Transformation. Als ein Wegbereiter für Innovation unterstützt das Unternehmen seine Kunden bei deren komplexen Herausforderungen rund um Cloud, Digital und Plattformen.