3rd Line Citrix Support
Role details
Job location
Tech stack
Job description
- Maintain and support Citrix infrastructures, (CVAD 2402 LTSR and CVAD 2507 LTSR)
- Provide 3rd level support to Windows 10/11 and Windows 2016/19 and Windows 2022/25 platforms
- Experience of maintaining and implementing Hyper-V and SCVMM
- Maintain and support Citrix Netscaler hardware appliances
- Maintain and support Citrix Storefront
- Maintain and support Citrix Provisioning Server.
- Good knowledge of PVS versioning and updating Citrix Images.
- Good knowledge of MS SQL Server and applying SQL patches.
Requirements
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CCA certified or higher on XenApp or XenDestkop
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Working environment experience:
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XenApp
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Xendesktop
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SCCM/Manage Engine
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Windows 10/11 and Server 2016 - Current
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Familiar with virtualisation platforms (Hyper-V)
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Practical experience of medium size (and larger) client server environments
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Ability to troubleshoot 3rd line support issues
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Experience of backup and change management processes
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Familiar with a working knowledge of MS Office, O365 and Visio
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Experience of and applies skills and experience to new situations
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Excellent written and oral communications skills and able to Communicate at all levels, technical and non-technical
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Able to prepare and deliver management briefings
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Logical and rational approach to problems
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Able to gather and analyse information
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Good documentation skills
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Able to understand and articulate complex ideas
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Able to determine service impacts and risks
