First/Second Line IT Support Analyst

• Have a vendor recognised accreditation (MCDST, MCP, MCSA) or a computing degree.
• Be well organised and self-motivated, with a desire to develop IT skills and suggest solutions and improvements.
• Have strong prioritisation and time-management skills.
• Have familiarity with the following:

• Networking principles (TCP/IP)
• Microsoft Active Directory (Users & Computers) on-prem and Azure AD
• Microsoft Windows
• Microsoft Office on-prem and M365
• Windows event logs
• Helpdesk software

Our generous rewards and benefits are numerous and wide-ranging, including flexible working, generous course discounts that include friends and family, our pension scheme plus life assurance and enhanced Family Friendly leave. There's also a season ticket loan programme, entitlement to access the student discounts programme (Totum) and other discounted retail platforms as well as preferential rates with Fitness First. Alongside these we all offer a 24/7 Employee Assistance Programme to support our staff as well as access to an online or over the phone GP service.

35 days annual leave plus bank holidays, in addition to many other excellent benefits on offer Are you a driven and proactive First/Second Line IT Support Analyst? Then join our IT Department to provide excellent support to our staff and learners, helping to bring together people across the capital and beyond and to enrich lives through learning. Be Part of Our Community City Lit is London's largest provider of learning for adults, inspiring over 30,000 students a year and offering more than 5,000 courses, online and face-to-face. As a leader in our field, who have recently been rated as outstanding in all areas by Ofsted, we have a century's reputation for delivering the highest quality student experience. Partnering with community organisations across London, we deliver bespoke projects that support individuals and communities.