Customer Lifecycle UX Designer

CMS & CRM Experience

• Design and optimise experiences within CMS platforms (e.g. HubSpot)

• Collaborate with CRM teams to improve UX across Salesforce-powered journeys

• Support lead capture, onboarding, account management, and self-service experiences

• Ensure consistency across marketing, product, and customer touchpoints

Data-Driven Customer Experience

• Use customer data, analytics, and behavioural insights to inform design decisions

• Partner with data and CRM teams to understand funnels, drop-offs, and usage patterns

• Support experimentation, A/B testing, and continuous UX optimisation

• Ensure UX solutions align with tracking, reporting, and data requirements

Collaboration & Delivery

• Work closely with customer experience & retention managers throughout discovery and delivery

• Translate complex requirements into clear, user-centred design solutions

• Support implementation with detailed design specs and QA in close collaboration with marketing automation

• Participate in agile delivery processes

Why Join Trusted Shops?

• Shape the future of self-service in a mission-driven tech company focused on trust, transparency, and digital growth.
• Work with cutting-edge technologies including AI, automation, and behavioral analytics to design scalable, customer-centric solutions.
• Join a diverse, international team where collaboration, learning, and experimentation are core to how we work.
• Benefit from a hybrid working model, personal development budget, and supportive leadership that values impact over hierarchy.
• Contribute to a product used by millions of consumers and thousands of businesses across Europe-with the freedom to innovate and make decisions.
• Experience a culture that combines startup agility with meaningful purpose, driven by shared values and a clear long-term vision.

Do you have experience in UX?, * 3-6 years of UX/UI design experience

• Proven experience working on B2B software or digital products
• Hands-on experience designing complex, multi-step workflows
• Practical experience with CMS platforms such as HubSpot
• Exposure to CRM systems such as Salesforce in a customer or lifecycle context

Skills

• Strong UX fundamentals: interaction design, information architecture, user flows
• Solid visual and UI design capability
• Proficiency with Figma (or similar tools)
• Strong understanding of data-informed design and digital analytics
• Comfortable working with cross-functional B2B product teams

Nice to have

• Experience designing dashboards, admin tools, or customer portals
• Familiarity with marketing automation or lifecycle tools
• Experience in SaaS or subscription-based B2B environments

• Workation: Temporarily work from a destination of your choice within the EU, Iceland, Liechtenstein or Norway
• Permanent contract with Europe's trusted brand
• 28 vacation days + 2.5 additional days off at Christmas, New Year's Eve and Carnival
• Buddy programme (an experienced trustee is at your side)
• Individual training opportunities
• Events (Team Events, Unit Events, etc.)
• Health Pass (free online and offline sports, fitness and health courses)

BUILD A COMMUNITY OF TRUST WITH US - #cometotrust

Not sure if you are what we are looking for? Apply! At Trusted Shops, we are interested in you as a person - whether you fit in with us is independent of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity. Trusted Shops is clearly committed to diversity and against discrimination.

At Trusted Shops, we're on a mission to build Europe's Community of Trust - where more than 40 million consumers and tens of thousands of businesses connect with confidence. To scale this mission, we're transforming our Freemium and PLUS business segments into a self-service engine-powered by data, automation, and customer insight.