Junior IT Administrator on-site
Role details
Job location
Tech stack
Job description
ActiveDirectory Ansible Confluence Frontend Entwicklung Hardware JIRA, As a Junior IT Administrator (m/f/d) you'll be working within our IT Operations Team that provides the whole IT for our company. In your role you'll be the first point of contact for ~400 employees as internal end-users. Working alongside highly-motivated, technology-driven colleagues in a team with flat hierarchies gives you the chance of a steep learning curve, getting in touch with new technologies and developing on a professional level in the fields of Security and Infrastructure., On-boarding of new employees
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Create accounts for new users including Microsoft365, windows AD, and Linux accounts
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Setup the hardware for new employees including laptops, workstations, and phones
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Prepare additional peripherals for new employees, like keyboards, headsets, monitors
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Setup the workspace for new employees Off-boarding of employees
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Close or disable accounts including Microsoft 365, windows AD, and Linux accounts
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Track and collect their old equipment and return it to the IT department and storage
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Recycle laptops, phones, and other peripherals for the new users IT storage management
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Manage and closely track end-user devices in the storage including laptops, workstations, monitors, and other peripheral devices
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Keep track of the supply in the IT storage and notify supervisor when it's time to order new equipment
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Manage storage based on general IT demands and internal project demand
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Tracking assets in the asset manager of our TopDesk ITSM
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Maintaining the IT inventory for ~1000 assets Company phones management
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Track and manage company phones using Microsoft InTune
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Prepare new phones for users including setting up protective screens and cases, enrolling it into the management system, and preparing its system for new users
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Troubleshoot user issues with the phones
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Deploy new company-approved apps to phones using Microsoft InTune Company accounts management
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Create or manage user accounts for Atlassian, including Jira and Confluence
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Create and manage VPN certificates for the users
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Manage different accounts and to name a few, GitLab, unity, Solidworks and many more Managing Windows devices
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Install and prepare Windows laptops and workstations
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Enroll them in Windows active directory
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Create and manage devices in the Windows active directory
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Install software depending on requirements
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Troubleshoot common Windows problems Managing Linux devices
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Install and prepare Linux (Ubuntu22.04/Ubuntu24.04) laptops and workstations
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Connect them to our management and automation system Puppet using frontend Foreman
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Manage devices in Foreman
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Define and deploy software to the machines using Foreman and Puppet
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Troubleshoot basic Linux issues Providing IT support to the users
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Use the TopDesk ticketing system to provide support for our internal users
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Working on tickets and troubleshooting in the scope of the 1st and 2nd Level IT support
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Closely collaborate with the internal 3rd Level Support
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Provide support in multiple locations within Munich
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Occasionally provide support at our production site in Kaufbeuren
Requirements
- Practical experience in IT support
- Linux knowledge
- Windows knowledge
- Basic networking knowledge
- Cable management skills
- Organizational and time management skills
- Not being a stranger to occasional physical work, mainly involving cabling and setup of new workspaces and locations
- Being "agile" - willingness to learn and adapt
- Excellent problem-solving skills, hands-on mentality, and flexibility
- High degree of service and customer orientation
- Fluent English skills
- Valid driving license
Beneficial Skills
- Puppet / Ansible experience
- Experience with Foreman
- Experience with TopDesk ITSM