Cyber Security Change Analyst

We are seeking a proactive and highly organised individual to support WTW's Cyber Defence Security Change Management and Assurance team. In this role, you will help manage and enhance security change approval processes, coordinate Cyber Threat Intelligence (CTI) recommendations across Cyber Defence and business teams, and improve visibility of security activities across the organisation. You will work closely with both technical and non-technical stakeholders, supporting multiple request types while ensuring strong communication, timely follow-through, and effective coordination across global, geographically dispersed teams. A foundational understanding of cybersecurity is important, along with familiarity with security technologies such as firewalls, web and email filtering, and supporting protocols like DNS, SSL/TLS, HTTP, and SMTP. This role is ideal for someone detail-oriented, collaborative, and committed to strengthening cyber awareness and security excellence within the organisation.

The Role:

• Proactively support and track Security Change Management approval actions to ensure timelines are adhered to and appropriate evidence gathered, including change and security exception requests.
• Assess and progress technical changes to security services. Prior experience with security solutions (firewalling, web and email filtering, and similar), associated risks (phishing, malware, compromised services), and an understanding of supporting technologies (DNS, SSL/TLS, HTTP, SMTP) would be advantageous.
• Drive continuous improvements within the Security Change Management process, leveraging ServiceNow and cross-team automation, while ensuring all process documentation remains accurate and up to date.
• Track and support actions arising from Cyber Threat Intelligence recommendations, ensuring they are completed within agreed timelines and providing regular status updates to leadership.
• Participate in recurring meetings and engagement sessions to ensure alignment, progress tracking, and effective communication across teams.

Do you have experience in ServiceNow?, What you'll bring:

• Technical/Security based qualification or 1 years' experience within a Technical/Cyber Security environment (GSOC)
• Prior experience with security solutions (firewalling, web and email filtering, and similar) and an understanding of supporting technologies (DNS, SSL/TLS, HTTP, SMTP) would be advantageous.
• Strong communication skills, able to engage with technical and non-technical audiences.
• Understanding the functions of a Cyber Security Defence Team
• Effective organizational skills, detail-orientated, with a track record in Quality Assurance and Task Management

Personal Attributes

• Team player with excellent communication and coordination skills.
• Ability to centrally track and maintain varying actions allowing for status reporting and visibility to leadership, ensuring timelines are met and early indicators of risk are easily identified
• Ability to cultivate a positive, security-aware culture within a fast-paced environment.
• Willingness to develop knowledge specifically focusing on Cyber Security tools and technologies.

Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.

We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.