Forward Deployed Engineer (Infrastructure)

• Own technical outcomes from POC production: integrations, data connectors, workflows, and infra-as-code (Kubernetes/Terraform/Helm).
• Produce reference architectures and reusable templates; upstream patterns to Product to reduce future "custom" work.
• Unblock enterprise environments: identity (OIDC/SAML), networking, storage, GPU scheduling, observability hooks.

Run & Harden

• Define SLOs/Error Budgets with customers; implement end-to-end observability (logs/metrics/traces) and dashboards.
• Create runbooks/playbooks; lead L3 incident response and RCAs; drive reliability roadmaps to closure.
• Plan/execute upgrades and security patches in change windows; ensure rollback and post-upgrade verification.
• Be an active member of the on-call rotation to make sure we deliver excellent customer experience

Partner & Enable

• Train customer teams on operations and emergency procedures; hand off cleanly to Support/CSM.
• Prioritize reliability and "productization" backlog with Product/Engineering based on field signal.
• Document clearly: setup guides, diagrams, SLOs, testing/DR procedures, and "golden path" standards.

Do you have experience in Terraform?, Do you have a Master's degree?, * Hands on experience in programming language in Python (needed for improvements, bug fixing and small feature builds)

• 7+ years across SRE/Platform/Solutions/FDE, with evidence of shipping customer-facing builds and operating production systems.
• Strong with Kubernetes, containers, Linux, IaC (Terraform/Helm), CI/CD, networking (TLS, DNS, ingress/LB), backup/restore.
• Observability stacks (Prometheus/Grafana/OpenTelemetry/ELK); scripting (Python/Bash).
• Enterprise integration experience (SSO, secrets, compliance); confident communicator with execs and engineers under time pressure.
• Must be resident of the European Union with an EU Passport

• Remote-first setup with flexible hours & tech of your choice
• 30 days vacation + extra days for family sick leave
• Competitive salary & stock options for every team member
• Monthly sports & mental health support allowance with Oliva
• Annual learning & development budget
• Monthly team socials & in-person meetups
• Dog-friendly Berlin HQ

Founded in 2018, deepset builds open and enterprise-grade tools that help teams build AI with purpose. From Haystack, our open-source framework, to the Haystack Enterprise Platform, we give developers and organizations the building blocks to solve complex, high impact challenges with AI with full control, transparency, and sovereignty. Backed by GV and Balderton, we're growing the world's production AI community and customer base solving challenges too critical to get wrong.