IT Manager
Role details
Job location
Tech stack
Job description
Given our exciting and progressive growth plans, we are looking for an exceptional IT Manager to come and join our global business. Reporting directly into the VP of Security, IT and Compliance, and working collaboratively with the Security and Compliance teams, you will be accountable for developing and executing IT strategy that enables our international workforce to do their jobs effectively through proactive infrastructure planning, preventive maintenance, and strategic technology initiatives, ensuring compliance with company and security standards at Fresha. This is a great opportunity for someone looking to work in a fast-paced and changing environment, who likes to work autonomously, enjoys a challenge and wants to make an impact. To foster a collaborative environment that thrives on face-to-face interactions and teamwork, this role will be based in our dog-friendly office 5 days per week, in London., * Develop and implement strategic IT roadmaps that anticipate business needs and prevent operational disruptions
- Lead the design and maintenance of our ISO27001 certified environment, driving continuous improvement and compliance excellence
- Design scalable onboarding and offboarding processes, ensuring security and efficiency at global scale
- Strategically plan and oversee global technology deployments, optimizing procurement and logistics
- Architect and maintain resilient network infrastructure with proactive monitoring and redundancy planning
- Lead security risk assessments and develop preventive measures to minimize security incidents
- Build and manage high-performing IT operations teams, fostering collaboration across security, compliance, and technical functions
- Develop strategic vendor relationships and negotiate contracts that support long-term business objectives
- Establish technology standards and governance frameworks across all global locations
- Implement predictive monitoring systems and automated processes to prevent IT issues before they impact users
- Create and maintain comprehensive IT documentation, procedures, and disaster recovery plans
- Manage IT budget planning and resource allocation to support business growth
This list is not exhaustive, and there may be other activities you are required to deliver.
Requirements
Do you have experience in Negotiation?, * 7+ years of experience in IT operations with 3+ years in management or team leadership roles
- Proven track record of strategic thinking and preventive IT management
- Experience with Google Workspace administration and Slack management at enterprise scale
- Experience leading IT in fast-growing technology companies
- Strong coding abilities and extensive use of AI tools for automation and strategic optimisation
- Deep understanding of information security frameworks, particularly ISO27001, with implementation experience
- Experience designing and managing enterprise device management programs globally
- Advanced knowledge of networking architecture, security design, and infrastructure planning
- Experience with security frameworks, risk assessment, and incident response leadership
- Proven ability to design and support remote and hybrid work environments at scale
- Strategic vendor management experience, including contract negotiation and relationship building
- Excellent leadership, communication, and stakeholder management abilities
- Experience managing budgets and resource planning
- Ability to work across multiple time zones and lead global operations
Added bonus
- Experience with cloud platforms (AWS, Azure, GCP)
- Knowledge of compliance frameworks beyond ISO27001
At Fresha, we value passion and potential as much as specific skills. If you're enthusiastic and eager to learn, we encourage you to apply, even if you don't meet every listed requirement. We believe in fostering growth and providing the support needed for you to excel in your role.
Benefits & conditions
We aim to complete the entire interview process and deliver feedback within 4 weeks. Every job application received is reviewed manually by our talent team. While we strive to assess applications within 7 days, the sheer volume of talented individuals expressing interest may occasionally extend this timeframe Inclusive workforce At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable. We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment. We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying. If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you. If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.
