Platform Engineer

First things first: you want to know what you're actually applying for. It's impossible to capture every nuance of a role - especially at a rapidly growing company like Mews - but if we had to distill it down to a job description (which we do because this is a job description), it would be this:

You'll help build and run the platform that enables all Mews product teams to ship and operate software in production. This is a hands-on platform role focused on infrastructure, reliability and developer enablement. While this position is within Platform Engineering, we hire this profile across multiple platform teams.

Your mission, should you choose to accept it:

• Building an opinionated cloud platform to enable other engineering teams to build their products in the cloud safely and efficiently without having to know all the details about every cloud service.
• Promoting a "you build it, you run it" culture. We aim to enable other engineering teams, rather than doing everything for them.
• Building and deploying reliable, resilient and scalable cloud resources using infrastructure as code.
• Ensuring the stability and resilience of our production systems and supporting other engineering teams to do the same for services they own.
• Creating CI/CD delivery pipelines so that engineers can focus on doing the job, not deploying it.
• Partnering with engineering teams to migrate and modernise existing products to the new platform.

Do you have experience in Terraform?, Platform engineering at Mews covers many areas. Experience with cloud infrastructure and infrastructure as code is essential but you don't need to be an expert in everything. We expect candidates to be very experienced in two or three of these technical areas and have some experience with several others.

• Cloud infrastructure - Experience building and operating services in a public cloud environment. We use Azure, but AWS or GCP experience is also welcome. Our workload are containerised, but we do not currently use Kubernetes.
• Infrastructure as code - Familiarity with tools like Terraform, Pulumi, or AWS CDK.
• Observability - Understanding of monitoring practices using logs, metrics, and traces to ensure system reliability and performance.
• CI/CD - Experience designing or maintaining continuous integration and deployment pipelines to deliver software quickly and safely.
• Incident response - Comfortable responding to and learning from production issues as part of an on-call rota, with a focus on reliability and root cause analysis.
• Software development - We use C# but having programming experience with another language like Python or Golang is also fine.
• Security - Awareness of security best practices in infrastructure, including access control and secret management.
• Databases - Experience with querying, optimisation, monitoring, troubleshooting, migrations and fault tolerance on relational databases.
• Networking and DNS - Solid grasp of networking concepts, private networking, and DNS configurations in a cloud environment.
• Events and messaging - Experience with messaging systems like Azure Service Bus or Kafka to enable event-driven architectures.

Soft skills are important as well. *

• Communicates clearly and thoughtfully in both spoken and written communication, tailoring the approach to suit the audience.
• Takes ownership and shows initiative, following through on commitments and helping move things forward without needing to be asked.

• Focuses on solving real problems, using technology as a tool to create meaningful impact for the business.
• Shares ideas openly and respectfully, engaging in healthy debate and challenging assumptions in a constructive way.
• Brings a curious mindset, asking thoughtful questions and digging deeper to truly understand how things work.
• Comfortable with change and uncertainty, able to adjust direction as needed and help others navigate ambiguity.
• Breaks down complexity with clarity, turning big, messy problems into clear next steps and practical solutions.

What's in it for you?

Did you know Mews was named Best PMS of 2025 - for the second year in a row - and twice recognized as a Best Place to Work in Hotel Tech?

That success is powered by our incredible people and supported by the benefits that help them thrive.

Global benefits

No matter where you're based, you'll enjoy:

• Participation in our company share program
• Best-in-class parental leave (6 months fully paid for primary caregivers, 2 months for secondary, available within your first year)
• Unlimited paid holiday (yes, really)
• Work from anywhere - enjoy the flexibility to work from other countries for a few weeks each year through our compliant and flexible Workation policy.
• Relocation options available after 1 year
• Monthly "EDGE" time - dedicated to Explore, Develop, Grow, and Elevate yourself
• Flexible, hybrid working options
• One-off home office setup budget to make your workspace your own
• Monthly working-from-home and healthcare allowances (where local healthcare benefits are not in avaliable)

We want to get to know you, so it’s only fair we tell you a little bit about ourselves first. We were founded in 2012 by a team of former hoteliers, and since then we’ve been transforming hospitality for both hotel staff and guests.

Essentially, Mews is a powerful software platform that acts as a central nervous system for hotels, hostels, apartments and more. We use smart tech and automation to make day-to-day operations easier for hoteliers, so they can focus on the thing that really matters: providing remarkable guest experiences.