Associate Technical Support Engineer

Apryse is seeking a skilled and highly motivated Associate Technical Support Engineer with developer experience to join our dynamic team. We are actively changing the way people work with documents by being the graphics engine of choice for thousands of companies world-wide, within virtually all industry verticals. If you are working with documents, there is a chance that Apryse is already working for you., As an Associate Technical Support Engineer focused on our Scanbot SDK products, you will play a crucial role in assisting developers and customers with troubleshooting, issue resolution, and implementation of our document processing products. Your expertise and knowledge will be key to ensuring customer satisfaction and success. In this role, you will be responsible for providing exceptional technical support to our clients and customers, utilizing our software development kits (SDK) and web products with an emphasis on Android, iOS, and cross-platform environments.

This is a terrific opportunity to learn all aspects of Apryse's technology, be a key player in shaping our future product roadmap, while expanding your knowledge and developing your skills spanning the areas of customer service, technical support, and multi-language/platform development, leading to career progression into either development or solution engineer positions at Apryse. For entry-level applicants, we are willing to train the right candidate., * Provide high-quality technical support to clients and customers regarding our Scanbot and Mobile SDK products, primarily related to Android, iOS, and other mobile/web technologies.

• Collaborate closely with the development team to understand the product architecture, features, and functionalities to effectively address customer inquiries and issues.
• Assist developers and customers in troubleshooting and resolving complex technical problems related to the SDK integration and usage.
• Guide and educate clients in best practices for integrating and utilizing the SDK, ensuring efficient and effective implementation.
• Investigate and analyze reported issues, documenting steps to reproduce, and working towards timely resolutions.
• Document and maintain a comprehensive knowledge base of common issues, frequently asked questions (FAQs), and solutions for future reference and internal training purposes.
• Collaborate with cross-functional teams to escalate and prioritize critical issues, ensuring prompt and satisfactory resolutions.
• Continuously stay updated with industry trends, emerging technologies, and best practices related to the Web/Mobile ecosystems, and SDK development, enhancing personal expertise and contributing to team growth.
• Actively participate in product improvement initiatives by providing feedback, suggestions, and insights based on customer interactions and experiences.
• Contribute to the development of support tools, scripts, and resources to streamline support processes and enhance efficiency.

Do you have experience in iOS development?, Do you have a Master's degree?, * Effective English communication skills, both verbal and written, can convey technical concepts clearly and effectively to technical and non-technical audiences. German language skill is a plus.

• Professional degree in Computer Science/Software Engineering or equivalent work experience.
• Proven experience in technical support or a similar customer-facing role, ideally supporting SDK products or developer-oriented tools.
• Proficiency working with mobile development tools and troubleshooting mobile projects.
• Ability to utilize Native Android/iOS, Flutter/React Native/MAUI, and interest in learning
• Experience with other programming languages such as JavaScript, Python, related is a plus
• Excellent problem-solving skills and the ability to think analytically to resolve complex technical issues.
• Customer-focused mindset with a passion for delivering exceptional service and ensuring customer success.
• Ability to work independently, manage multiple tasks, and thrive in a fast-paced environment.
• Detail-oriented with excellent organizational skills to effectively prioritize and manage support cases.
• Flexibility to work occasional evenings or weekends to address critical customer needs.

• Competitive salary commensurate with experience & qualifications.
• A comprehensive extended benefits package.
• A great team environment and resources, supporting you to do the best work of your life and providing unlimited career growth potential.
• Highly autonomous and entrepreneurial environment.
• On going support for learning development so you can continue to master your craft.
• Work with the hardware you're most comfortable with (Windows or Mac)
• Diverse and inclusive workplace where we all learn from each other.
• Excellent work-life balance with a flexible remote work environment.

 Apryse, takes document solutions to the next level, making work better and life simpler. As of 2023, the Apryse’s Developer Suite includes its Mobile, Web, & Server SDKs as well as iText.  

Apryse Commercial SDKs extensive platform support, including Web, iOS, Android, and more, Apryse provides a unified experience across diverse environments. Its feature-rich solutions unlock advanced capabilities like document collaboration, digital signatures, and real-time annotation, and support all major platforms as well as dozens of unique file types, including support for PDF, MS Office, and CAD formats.  Apryse offers an easier way of providing developers with a comprehensive toolkit for crafting just about any document-centric application. 

iText, the globally recognized software library renowned for its open-source solutions, joined the Apryse suite in 2022. Always recognized as a staple for developers seeking precision and efficiency in PDF generation and manipulation, iText now benefits from combined decades of cross-company expertise. Dynamically generate PDFs, merge documents, and embed digital signatures with ease. 

For more information, including our low and no-code solutions, visit www.apryse.com.