Data Center Customer Operations Technician

Joining our operations team means being at the center of everything - maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You'll find belonging, purpose, and a team that welcomes you-because when you feel valued, you're empowered to do your best work.

What you will be doing:

• Racks and stacks customer equipment
• Installs customer equipment and cabinets
• Tests all hardware for deployment to local and remote sites
• Figures out work priorities from the Siebel queue and ensures alignment to all pre-defined SLAs
• Installs/Tests/Modifies/troubleshoots cross connects per SOPs and ensures proper cable management of: fiber, twisted pair copper, coax and intra-building cross connects
• Installs and tests advanced cross connects circuits (switched, multiplexed, etc.)
• Installs and tests datacentre Link cross connects using Fluke and JDSU testers
• Ensures test results are aligned with industry standards.
• Maintains detailed written records of all work activity
• Supports fulfilment of projects with direction from senior staff
• Supports customer satisfaction through timely and precise order execution
• Responds to alarms in accordance with Equinix procedures, Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing form.

Do you have experience in Windows?, * Experience in Customer Service, Operation Centres or Datacentres

• Experience of Cat5e / Cat6a / Fibre Cabling techniques (Installation, Termination & Testing)
• Previous ISP or Telco Background
• Willingness to work a shift rota that includes day and night shifts

Desirable

• Extensive computer knowledge and familiarity (Windows NT, 2000 & XP).
• Good knowledge of network protocols such as TCP/ IP

Equinix is the world's digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.