Principal Solutions Architect

Senior strategic technology leader within a global organisation delivering national-scale health and employment services. Owns end-to-end solution architecture across complex transformation programmes, spanning pre-sales, bid, and delivery. Combines deep technical authority, commercial awareness, and customer engagement to deliver differentiated, feasible, winning solutions.

Purpose

Act as senior technical lead across the opportunity lifecycle - shaping, capture, and transition to delivery. Drive architecture strategy, innovation, estimation, compliance alignment, and cross-functional integration. Accountable for both solution vision and execution.

Responsibilities

Solution Strategy * Lead architecture for large, complex public sector pursuits * Define win themes, differentiators, innovation strategy * Partner with capture/BD teams pre-RFP through customer engagement * Lead executive solution reviews * Drive cross-functional initiatives of strategic importance

Deep hands-on expertise in cloud, AI, and data solutions * Proven success shaping winning solutions for 20M- 200M+ bids/contracts * Experience across several: Salesforce, ServiceNow, Dynamics 365, AWS Connect, Genesys, Verint, Case Management (incl. AI) * Strong communicator across technical and business audiences * Advanced stakeholder engagement * Experience running capability modelling and roadmap sessions * Agile problem-solving * Background in Managed Services, IT Services, or Software Development * Knowledge in areas such as DevOps, CI/CD, SRE, Secure Software, Data Governance, Analytics, Cloud, Platforms, SaaS * Business-driven architecture approach focused on CX and journeys * Comfortable in fast-paced, global environments * Strong commercial/pricing understanding * Continuous learning mindset; industry engagement

Desirable

Secure cloud and cybersecurity expertise * Compliance and risk frameworks in regulated environments * Black Hat bid experience * Monitoring, performance, SLA standards knowledge * Experience in global organisations * Track record supporting inclusive teams and ethical tech