Lead Salesforce Administrator

A Lead Salesforce Administrator is responsible for configuring, maintaining, and optimizing the Salesforce platform to support business processes. They act as the bridge between business users and the Salesforce system, ensuring data quality, security, and usability., Platform Management

• Configure Salesforce objects, fields, page layouts, record types, and validation rules
• Manage user accounts, profiles, roles, permission sets, and access controls
• Maintain system security and data integrity
• Automation & Configuration
• Build and manage automation using Flows, Approval Processes, Apex, Validation Rules, APIs, Dynamic Forms etc
• Create reports and dashboards for business insights
• Customize Salesforce using declarative tools (no/low code)

Data Management

• Import, export, and clean data using tools like Data Loader
• Perform regular data audits and deduplication
• Manage backups and data recovery processes
• Be familiar with OwnBackup Archiving tools

System Optimization

• Gather requirements from stakeholders and translate them into Salesforce solutions
• Monitor platform usage and recommend improvements
• Stay current with Salesforce releases and new features

Do you have experience in Salesforce?, Technical Skills

• Strong knowledge of Salesforce configuration
• Experience with Flows and automation tools
• Reporting and dashboard creation
• Basic understanding of Salesforce data model
• Familiarity with AppExchange apps
• Knowledge of Apex code

Soft Skills

• Strong problem-solving and analytical skills
• Excellent communication with technical and non-technical users
• Attention to detail
• Ability to manage multiple requests and priorities

Education & Certifications

• Salesforce Certified Administrator
• Platform App Builder and Agentforce certifications are a plus

Typical Tools Used

• Salesforce Setup
• Data Loader
• Salesforce Flow Builder
• Reports & Dashboards
• AppExchange
• Jira
• Copado
• OwnBackUp Archive

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