IT Assistant
Role details
Job location
Tech stack
Job description
This role is responsible for providing technical support to end-users, ensuring smooth operation of IT systems, and assisting in the maintenance, troubleshooting, and improvement of the company's IT infrastructure., A. Technical Support
- Provide first-level support for desktops, laptops, printers, scanners, mobile devices.
- Troubleshoot hardware and software issues (Windows, Office 365, network, email).
- Handle user requests via ticketing system and ensure timely resolution.
B. System & Network Support
- Assist in monitoring and maintaining LAN/WAN, Wi-Fi, VPN, and firewall systems.
- Support routine network checks and escalate issues when required.
- Assist with server monitoring, backup checks, and maintenance.
C. IT Asset Management
- Maintain and update IT asset inventory.
- Install, configure, and deploy new hardware and software.
- Ensure proper documentation and tracking of IT equipment.
D. User Management
- Assist in user account creation/modification in Microsoft 365, AD, and applications.
- Support onboarding/offboarding (equipment setup, access rights).
E. Security & Compliance
- Enforce IT security best practices (password policy, MFA, antivirus, patching).
- Perform regular updates and monitoring of security tools.
- Report suspicious activities or security incidents.
F. Documentation & Reporting
- Maintain IT documentation (SOPs, network diagrams, asset list).
- Prepare monthly IT reports and assist audits.
G. Project Support
- Assist in IT projects such as upgrades, network expansion, hardware refresh.
- Coordinate with vendors and service providers.
Key Working Relationships
- Global IT Team
- Manufacturing Site Heads of Departments
- 3rd party vendors and suppliers
Requirements
Do you have experience in Windows?, Do you have a Bachelor's degree?, We are looking for an enthusiastic and driven IT Assistant to join our team at GCB Cocoa UK. This role would suit a recent graduate or someone looking for their next step in frontline IT support., * A bachelor's degree in Computer Science or a related subject.
- 1-2 years' experience in a frontline IT role
- Strong hardware management skills (server control, networking)
Technical Skills:
- Knowledge of Windows OS, Office 365, Active Directory, basic networking
- Understanding PC hardware and troubleshooting tools
- Experience working with ticketing systems is a plus
Soft Skills:
- Strong problem-solving skills
- Good communication and teamwork
- Customer-oriented and able to multi-task, * Strong communication and stakeholder management skills
- Methodical approach to problem solving
- Strong time management and prioritisation
- Keen to learn and implement innovative solutions in the spirit of continuous improvement
Benefits & conditions
- Salary Sacrifice Pension Scheme: 5% Employee pension contributions are matched by 5% Employer pension contribution.
- 23 days annual leave (plus bank holidays), rising to 25 days after 2 years' service.
- Free on-site parking and hot drinks
