Operations Transformation Associate Director - Logistics Industry, Operations Industry & Domain Solutions, Engineering, AI & Data, Technology & Transformation

As Operations Transformation Director for the Logistics Industry, you will spearhead large-scale transformation programmes that improve operational performance, enable digital capabilities, and modernise logistics networks. You will combine strategic advisory with hands-on programme leadership, guiding multidisciplinary teams to deliver measurable value

You will also play a key role in business development - building client relationships, defining value propositions, and contributing to the growth of our logistics transformation practice.

Your role will include:

• Strategic Leadership & Programme Ownership

• Define the overall transformation strategy and roadmap for clients in the logistics industry - covering digital modernisation, operating-model change, cost-to-serve optimisation, and end-to-end supply chain redesign

• Lead programme initiation, planning, execution, and delivery - ensuring initiatives meet objectives on scope, time, cost, and quality

• Oversee multiple transformation workstreams (e.g., warehousing, transportation, network design, robotics/automation, last-mile delivery, and customer experience)

• Ensure interdependencies, risks, resources and benefits are identified and managed, with clear governance and reporting

Client & Stakeholder Engagement

• Act as primary senior-level point of contact with logistics clients (C-suite, senior leadership, business unit heads)
• Build trusted advisory relationships, influencing stakeholder alignment, and ensuring buy-in across business and operational teams
• Facilitate workshops and design sessions to co-create future-state models, transformation blueprints, business cases, organisational structures and operating models

Programme Management Excellence

• Manage resources, budgets and financials for transformation programmes; ensure commercial discipline and profitability
• Provide leadership and mentoring to project teams; foster a high-performance culture and build internal capability

Consulting & Business Development

• Identify new business opportunities within the logistics sector - leveraging industry knowledge and client relationships to win new engagements
• Develop proposals, shape service offerings, and support go-to-market strategy for the logistics transformation practice
• Represent the firm and contribute to thought leadership: participate in industry forums, speak at events, and contribute insights about logistics transformation trends (digital, sustainability, operating-model change, customer experience)
• Understand logistics business dynamics, regulatory environment, compliance, and operational constraints - shaping transformation solutions that are realistic, pragmatic, and deliver measurable value

We are looking for people to join our team who embrace change and bring us ever greater breadth and depth of expertise. The quality of our technical skills is enhanced through our practical knowledge of implementation and our ability to learn from each other.

Although not essential, in addition to the core skills above, we would welcome any of the desirable experience below:

Proven depth of knowledge of the operational dynamics and industry trends in one or more areas:

• Warehouse transformation: automation, robotics, WMS modernisation, throughput optimisation

• Transportation & fleet optimisation: routing, telematics, load planning, TMS improvements

• Network strategy: hub & spoke optimisation, micro-fulfilment, cross-dock redesign, network modelling

• Supply chain digitalisation: control towers, predictive analytics, real-time visibility, digital twins

• Last-mile & parcel operations: customer-experience transformation, dynamic delivery, cost optimisation

• Sustainability & ESG: carbon-optimised routing, green fleet transition, energy-efficient operations

• Experience of use of AI/ Automation to accelerate key operational processes and/or optimise ways of working in one of the above sectors

• Experience developing and leading comprehensive change-management plans - including communications strategy, stakeholder engagement, training & coaching, resistance management and adoption tracking

• Previous consulting experience, whether as an independent advisor or in-house

• Experience of a senior-level operational role in at least one Logistics organisation (as an employee or as a consultant/contractor) demonstrating knowledge of the overall operating model of that business

• Experience in generating and developing new business with a track record of translating these into commercial-viable and operationally deliverable B2B sales

• Experience of working effectively as part of a management / leadership team

Deloitte drives progress. Our firms around the world help our clients become market leaders wherever they compete. Deloitte invests in outstanding people with diverse talents and backgrounds, empowering them to achieve more than they can elsewhere. Our work combines consulting with action and integrity. We believe that when our clients and society are stronger, so are we.