Onsite Engineer

You will be the first point of contact for customers, delivering the highest level of customer service and engagement, and will be pre-empting investigating and resolving Incidents.

The role will be onsite five days a week in Crewe.

If you are successfully offered this position, you will go through a series of pre-employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service) Your role

• First point of contact for customers, delivering the highest level of customer service and engagement.
• Liaising continuously with customers to ensure smooth communication and efficient service whilst resolving customer queries onsite.
• Providing advice with guidance through user best practices, identifying and mitigating repeatable cases and creating knowledge base articles (KBA's).
• Responsibility for resolving Incidents and Service Requests to SLA using tools such as Service Now, SCCM and Intune.
• Accurate IT hardware management using a Configuration Management Database (CMDB) and Active Directory (AD).
• Requirement to drive between sites and provide hands-on support. We'll work with you to accommodate any accessibility or personal needs.

You can bring your whole self to work. At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We have built a representative and welcoming environment, for everyone.

Do you have experience in Windows?, * Excellent communication and interpersonal skills, with the ability to interact effectively with customers and technical teams at all levels.

• Ability to work calmly under pressure in a busy environment, supported by strong critical-thinking and problem-solving skills with a talent for thinking outside the box
• Working knowledge of Microsoft Windows OS (10 and 11) and Microsoft 365 Office Suite.
• Understanding of IT hardware, predominately desktops and laptops, but also other mobile technologies; printers; peripherals and network fundamentals.
• Interest in automation scripting technologies, would be advantageous.
• Strong documentation capability with an eye for detail and relevant experience of manufacturing sector would be advantageous.

We are a Disability Confident Employer

Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:

• Declare they have a disability, and
• Meet the minimum essential criteria for the role. Please opt in during the application process., To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.

Capgemini ist einer der weltweit führenden Anbieter von Management- und IT-Beratung, Technologie-Services und Digitaler Transformation. Als ein Wegbereiter für Innovation unterstützt das Unternehmen seine Kunden bei deren komplexen Herausforderungen rund um Cloud, Digital und Plattformen.