Project & Service Support Coordinator

The primary purpose of the role is to provide administrative support for our Radio engineering team and working closely with our Project Management Office to coordinate installations and engineering resources for our larger Radio projects.ment, Travel & Logistics

• Book flights, hotels, and transport for engineers.
• Manage visa applications and compliance for international travel.

Expense & Documentation Management

• Collect and process receipts, expenses, and timesheets.
• Maintain accurate records for customer reporting (hours on site, personnel details etc).

Smartsheet & Tracker Updates

• Assist with updating bill of materials trackers, project timelines, and Smartsheet's.
• Ensure weekly status reports are submitted on time.

Coordination with PMO

• Support the PMO in scheduling site visits and engineering resource allocation.
• Act as a central point for document collation and distribution.

Process Improvement

• Assist in implementing digital tools for site data capture.
• Maintain shared drives for photos, reports, and compliance documents

General Responsibilities

• Professionally answer incoming calls and emails effectively and deal with customer queries.
• Liaise with the Installation & Project team to ensure the smooth handover of completed project information onto the Service Desk.
• Provide regular and timely updates to the customer including the passing on of information from other parts of the business if required.
• Liaise with internal departments (Accounts / Stores) where required to resolve / investigate issues.
• Meeting and greeting visitors to the building ensuring the host is aware of their presence.
• Embrace change and provide constructive ideas for improving service, working methods and environment.
• Any other reasonable duties and responsibilities considered appropriate by the Management of the Company.

Key Outcomes:

• Successfully deliver an outstanding service to all customers.
• Resolve any customer issues in a timely and effective manner.

• Experience of working in a technical helpdesk environment.
• Attention to detail and the ability to meet deadlines and service standards.
• Excellent Telephone manner.
• Ability to build good customer relationships.
• A good knowledge of the relevant, PC packages (e.g, Outlook, Word and Excel).
• Ability to stay calm and focused under pressure.
• Good organisation and planning skills and ability to work well in a team.
• Dependable and flexible.

Desirable:

• Math/English Level C+
• IT Literate
• Experience of using CRM databases to log and manage customer tickets. (Training will be provided)
• Proven record of quality customer service excellence.

All candidates must have the right to work in the UK. We are an equal opportunities employer.

Please note all roles that move to offer are subject to receipt of satisfactory references and an identity check.