Product Operations & Support Engineer

• Own the monitoring, maintenance, and support of Optimove's production environments
• Serve as a central technical partner for customer integrations, covering both data and application use cases
• Investigate, debug, and optimize ETL pipelines and data flows
• Perform in-depth data quality assurance and analysis using MS SQL
• Manage configurations and ensure operational stability
• Design and implement scalable, reliable operational processes
• Lead deep technical investigations across campaigns, events, APIs, batch jobs, and integrations
• Handle operational incidents and customer-facing issues related to system behavior and data pipelines
• Collaborate closely with Engineering, Product, DevOps, and Site Reliability teams to resolve complex cases efficiently
• Maintain clear operational documentation, runbooks, and a knowledge base of known issues
• Communicate directly with customers, translating technical challenges into clear, actionable solutions, * Experience supporting enterprise-grade customers
• Background working with Windows and Linux environments
• Hands-on debugging of web applications, including logs and networking issues
• Familiarity with monitoring and observability tools such as DataDog
• Understanding of networking fundamentals (DNS, HTTP, ports, etc.)
• Experience with SaaS implementations and production operations

Do you have experience in SaaS?, * Excellent technical aptitude with hands-on experience in SQL

• Strong analytical and debugging skills, with a sharp eye for detail
• The ability to quickly learn new technologies and adapt to changing priorities in a fast-paced environment
• A solid understanding of modern software technologies such as APIs, web and mobile SDKs, JSON, HTML, and JavaScript
• Confidence explaining technical concepts to both technical and non-technical audiences
• A proactive, independent mindset paired with strong ownership and follow-through
• High motivation, strong work ethic, and the ability to juggle multiple priorities effectively
• A client-centric approach with creative thinking when tackling complex technical problems
• Excellent communication and interpersonal skills, with a collaborative, team-first attitude
• A passion for continuous learning and improving how things work

At Optimove, we believe people are capable of more than a single job description. You're not hired just to fill a position- you're empowered to shape it, grow it, and make it your own. We call this being Positionless. And Positionless isn't just our culture. It's our product. Optimove is the creator of Positionless Marketing, an AI-powered platform that gives every marketer the power to analyze, create, launch, and optimize independently. The result is faster execution, deeper personalization, and 88% greater campaign efficiency. Recognized as a Visionary in Gartner's Magic Quadrant, we partner with leading brands like Sephora, Staples, and Entain. Today, more than 550 Optimovers across NYC, London, Tel Aviv, Scotland, Brazil, Estonia, and beyond are building the future of marketing together, in an environment that actively encourages ownership and growth, with two out of every three managers promoted from within. If you're looking for a place where you can do more, be more, come grow with us.