1st Line NOC Engineer

• Deliver top-notch customer service by resolving technical issues and keeping customers in the loop.
• Troubleshoot LAN/WAN connectivity problems, and collaborate with field engineers to fix hardware like routers, switches, and Wi-Fi APs.
• Manage incident and request tickets with precision, escalating to senior engineers when needed.
• Assist with hardware and vendor management, ensuring swift resolution of faults.

Do you have experience in WAN?, * At least 1 years' support experience in a busy, customer-focused service desk or NOC environment.

• Solid understanding of LAN/WAN technologies, ideally with a networking qualification like CCNA (or working towards it).
• Flexibility to work in our Solihull office on shift patterns between 7am and 7pm, mainly Monday to Friday, with occasional weekend shifts on a rota basis.
• Ability to obtain BPSS, SC, and NPPV3 clearance for this role.

Perks of the role:

• We're dynamic and fast-paced.
• You'll bag a fantastic base salary of £28,000-£35,000.
• 33 days holiday (including bank holidays and it only gets better!).
• Robust benefits, including an enhanced pension, Private Medical Insurance, Income Protection & Life Assurance.
• Learning and development? Absolutely!
• Dog-friendly office? Heck, yeah!, * Permanent position.
• Full-time, 37.5 hours per week, Monday to Friday (shifts of 7-3:30 / 9-5:30 & 10:30-7).
• A requirement to work weekends on a rota basis but days off given in the week and overtime paid for additional hours.
• Office-based role.

Are you passionate about technology and looking to build a career in telecoms? Join Convergence Group as a 1st Line NOC Engineer and be at the forefront of the action, solving real-world problems and growing your skills in an industry that keeps the world connected. Why Convergence Group? We believe in investing in our people. You'll get tailored training, a mapped-out development path, and clear career progression. The more value you bring, the more you'll grow - and be rewarded. Start your tech career with us and help drive the future of connectivity.