Head of IT Operations & Workplace IT

The Head of IT Operations & Workplace IT is a senior leadership role responsible for the stable, efficient, and continuously improving delivery of the company's IT Operations and End-User Services. You lead a cross-functional IT Operations organization and work closely with internal IT functions (IT Development, Infrastructure & Security, Data & Analytics) as well as external vendors to deliver reliable, user-centric IT services across the company.

Your mission is to elevate IT Operations to the next maturity level by establishing strong ITIL-based processes, developing your team into a service-oriented organization, and aligning IT Operations with the company's digital and operational goals., * Lead end-to-end IT Operations & Workplace Services, incl. Service Desk, EUC, Collaboration, and Conference Rooms

• Operate an ITIL-4-aligned service model across Incident, Problem, Change & CSI
• Drive service quality, SLAs, and KPI performance (MTTR, MTTA, CSAT, availability)
• Manage support teams (1st/2nd level), swarming models, and VIP support
• Own Major Incident handling, escalations, and stakeholder communication
• Oversee Workplace lifecycle: onboarding, provisioning, offboarding, asset return
• Lead IT Asset Management, incl. hardware/software lifecycle, licensing & CMDB
• Manage vendors, contracts & MSPs, ensuring performance, SLAs & budget control
• Operational ownership of M365, Teams, email, file services & productivity tools
• Drive automation, workflow optimization & self-service in ITSM tools
• Ensure strong documentation, runbooks, SOPs & knowledge management
• Own budgeting, forecasting & cost transparency for Workplace & IT Ops
• Partner closely with Security, Architecture & Business on cross-functional topics, This role allows you to work within a team of specialists contributing directly to the technology powering European EV charging. You will be at the forefront of modern charging and mobility solutions.

• 7-10 years of professional experience in IT Operations, Workplace, or End-User Services
• Proven track record in leading, developing, and scaling teams
• Solid experience in line management, including budget planning, cost efficiency, and employee development

Qualifications

• ITIL certification and a degree in IT or a comparable technical education
• Leadership or management training is a strong plus

Skills & Mindset

• Excellent communication and stakeholder management skills, with the ability to bridge technical and business perspectives
• Strong analytical, problem-solving, and decision-making abilities
• Hands-on, pragmatic, and collaborative leadership style
• Strong commitment to operational excellence and continuous improvement

We offer a competitive salary package with strong secondary conditions, including:

• End-of-year premium
• Personal budget
• A solid pension scheme
• Opportunities for professional training and certifications
• Hybrid working: a healthy balance between our Arnhem office and working from home

You'll join colleagues who are motivated to make a real impact and who believe that working together is the key to driving zero-emission mobility forward. Expect a challenging role in a fast-paced, ambitious environment where you can grow, innovate, and help shape our IT-environment.