Network Engineer

We are seeking an experienced IT Support Engineer to join a busy onsite support team in Wrexham. This role requires strong customer-facing skills, excellent technical ability, and proven experience supporting users in a fast-paced enterprise environment.

If you thrive in hands-on support, enjoy tackling a wide range of technical issues, and have solid 2nd-line capability, this role is for you., * Provide 2nd Line onsite support to users, including VIP support

• Deliver Windows OS installations, configurations, and deployments
• Support tablet and device rollouts, including imaging, UAT, and end-user handover
• Administer Active Directory, user accounts, group policies, and Exchange support
• Conduct Wintel administration, patching, WSUS management, and Windows Server support (2008/2012/2016)
• Troubleshoot and support TCP/IP, DHCP, DNS, VLANs, and general network issues
• Provide LAN support, basic network administration, and assist with CCTV infrastructure
• Support Office 365, Outlook, and Microsoft Office applications
• Assist with infrastructure upgrades, OS updates, and enterprise-wide rollout projects
• Work with ESX VMware, RDP, Citrix Presentation Server environments

• 3-5+ years in an IT Service Desk or 2nd Line Support role
• Strong customer-facing and soft skills - confident supporting users face-to-face
• Hands-on experience with:

• Windows OS/Windows Server
• Active Directory & Exchange
• Networking (TCP/IP, DHCP, DNS, VLANs)
• O365 support
• Device rollouts & hardware deployment
• VMware/RDP/Citrix environments

• Relevant certifications (MCP/MCSE) highly desirable