Project Manager CRM Data Migration [ ]
Role details
Job location
Tech stack
Job description
Mission Lead the transformation of customer-account data and service structures for a portfolio of hospital clients.
- Migrate account definitions and customer hierarchies from SAP to Salesforce
- Establish a robust data-governance framework that clarifies "what is an account / what is a customer"
- Re-engineer service delivery models based on actual hospital workload and usage patterns
- Ensure adoption of the new Salesforce environment by sales, service, and support teams
- Deliver a scalable, future-proof account structure that improves customer experience and internal efficiency
Key Responsibilities
Project & Stakeholder Management
- Own end-to-end project plan, scope, timeline, and budget (Prince2 preferred)
- Manage a complex stakeholder map: sales, service, IT, data, compliance, hospital procurement teams
- Facilitate workshops to challenge legacy definitions and secure buy-in on new account model
Data Governance & Setup
- Define data standards, naming conventions, and ownership rules for accounts and customers
- Map and cleanse existing SAP data; design migration path to Salesforce
- Build validation rules, workflows, and dashboards that enforce governance policies
Change Enablement
- Develop training material and quick-reference guides for Salesforce end-users
- Run pilot roll-outs with selected hospital accounts; iterate based on feedback
- Plan and execute hand-over to internal PMO / service teams at project close, At Amaris, we strive to provide our candidates with the best possible recruitment experience. We like to get to know our candidates, challenge them, and be able to give them proper feedback as quickly as possible. Here's what our recruitment process looks like:
Brief Call: Our process typically begins with a brief virtual/phone conversation to get to know you! The objective? Learn about you, understand your motivations, and make sure we have the right job for you!
Interviews (the average number of interviews is 3 - the number may vary depending on the level of seniority required for the position). During the interviews, you will meet people from our team: your line manager of course, but also other people related to your future role. We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you. Of course, you will also get to know Amaris: our culture, our roots, our teams, and your career opportunities!
Case study: Depending on the position, we may ask you to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc.
As you know, every person is different and so is every role in a company. That is why we have to adapt accordingly, and the process may differ slightly at times. However, please know that we always put ourselves in the candidate's shoes to ensure they have the best possible experience. We look forward to meeting you!
Requirements
Do you have experience in Salesforce?, * 7-10+ years' experience as a Project Manager, with at least two full-cycle CRM data-migration projects (SAP Salesforce strongly preferred)
- Proven background in pharma or medical devices; familiarity with hospital procurement processes is a plus
- Data-driven mindset: comfortable interrogating large datasets, defining KPIs, and translating insights into operational models
- Strong stakeholder-management skills: able to "stand up" to senior executives and defend decisions with facts
- Prince2 certification or equivalent formal PM training
- Fluent in English and French
- Must be based in Belgium and available for hybrid work (onsite 2-3 days/week)
