Business Intelligence Analyst

The role focuses on developing actionable insights to drive the adoption of digital products and supporting the execution of customer adoption campaigns, in close collaboration with dealers and customer-facing teams.

It involves analyzing usage and adoption data, gathering and documenting user requirements, and contributing to the development and testing of new services or approaches, ensuring solutions are aligned with customer and business needs., * Analyze digital product adoption and usage data to identify gaps, trends, and opportunities for improvement

• Develop actionable insights and recommendations to support digital adoption initiatives
• Support the execution of customer and dealer adoption campaigns by clearly explaining insights and recommended actions
• Support senior leaders and consultants by fulfilling data and insight requests, preparing high-level summaries and concise reports
• Identify and document business and user requirements related to digital product adoption
• Translate business requirements into clear analytical and technical inputs for senior analysts and technical teams
• Collaborate closely with cross-functional and regional stakeholders in a matrix organization across EAME

Do you have experience in SQL?, Do you have a Bachelor's degree?, * Bachelor's degree or comparable qualification in Engineering, Mathematics, Finance, Marketing, or a related field.

• 3-5 years of professional experience in Business Analysis or Consulting, with increasing responsibility
• Demonstrated ability to operate as a senior individual contributor, influencing outcomes without direct authority
• Experience working in a regional or multi-country environment, ideally within EAME
• Experience analyzing digital products, usage, or adoption data

Technical & Analytical Skills

• Hands-on experience using Python and SQL for analysis
• Strong business acumen, with the ability to connect analysis to business impact and decision-making
• Ability to translate analytical findings into clear insights, rather than focusing on dashboards or reporting outputs
• This role does not require data science or advanced modeling expertise

Communication & Stakeholder Management

• Strong communication and stakeholder management skills
• Ability to explain data and insights in layman terms to non-technical audiences
• Comfortable preparing executive-ready summaries, high-level insights, and concise recommendations
• Effective collaborator in a matrix and cross-functional organization

Additional Information

• This position requires 5 days of on-site presence at the Geneva office.
• Limited travel required (10% of working time).
• A valid Swiss work permit or Swiss or EU-25/EFTA citizenship is required for this position.

Skill Descriptors

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Level Extensive Experience:

• Demonstrates both empathy and assertiveness when communicating a need or defending a position.
• Communicates well downward, upward, and outward.
• Employs appropriate methods of persuasion when soliciting agreement.

Business Data Analysis: Knowledge of business data analysis; ability to collect, identify, analyze and interpret business data using various kinds of techniques to meet business needs and requirements.

Level Working Knowledge:

• Investigates data requirements in the business data analysis process.
• Applies data analysis and data modeling techniques to establish, modify, and maintain business data structures and associated components.
• Writes analysis reports to assist decision making at the senior level.

Business Assessment: Knowledge of the activities, tasks, practices and deliverables for assessing and documenting business opportunities; ability to assess the benefits, risks, and success factors of potential applications.

Level Working Knowledge:

• Applies tools and techniques for gathering business requirements.
• Documents best practices and techniques for assessing application opportunities.
• Participates in the preparation of risk assessment and benefits analysis.

Accuracy and Attention to Detail: Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision.

Level Working Knowledge:

• Utilizes specific approaches and tools for checking and cross-checking outputs.
• Processes limited amounts of detailed information with good accuracy.
• Learns from mistakes and applies lessons learned.

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it., Cat® Digital is the digital and technology arm of Caterpillar Inc., connecting the physical and digital worlds to deliver industry-leading solutions for our customers and dealers. The Digital Adoption & Customer Success organization accelerates the adoption and usage of digital products, delivering measurable value to Cat Dealers and Customers, and driving a customer-centric approach through enhanced management and impact measurement., From day one, you're set up to thrive at Caterpillar: helpful training, relatable mentors, global experience, competitive salary package, work-life balance, and the growth opportunities you expect with a Fortune 100 company. You power our success, and we are committed to empowering yours. After all, when your work can impact the entire world, it's important to do work that matters. Caterpillar Inc. is the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we've been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.