IT Support Analyst - Windows, M365, Intune

We're recruiting for an experienced IT Support Analyst to join a growing business based in Coleshill, near Birmingham. This is a fully on-site role, supporting both office and warehouse users in a hands-on IT environment., This opportunity would suit a confident IT Support Analyst or Senior Service Desk Engineer who enjoys being close to the business, resolving issues quickly, and taking ownership of day-to-day IT support., As the IT Support Analyst, you'll be responsible for providing 1st and 2nd line support to approximately 85 users, the majority of whom are based in a warehouse environment. You'll work across a broad Microsoft-focused stack and be expected to resolve most issues at first contact., * Providing on-site IT support across office and warehouse environments

• Windows desktop support (Windows 10/11)
• Microsoft 365 administration and user support
• Azure Entra (Azure AD) user and device management
• Heavy use of Microsoft Intune for device builds, imaging, and endpoint management
• Troubleshooting networking issues such as IP conflicts and connectivity problems
• Supporting hardware including PCs, laptops, printers, and label printers
• Supporting warehouse systems integrated with ERP and shipping processes
• Managing tickets via a service desk system and prioritising issues effectively
• Remote support for hybrid users using TeamViewer
• Working in line with security best practices, including MFA and Cyber Essentials Plus, This IT Support Analyst role offers the chance to be a key part of a small IT function where your work has a direct impact on the business. You'll be trusted to resolve issues quickly, work with modern Microsoft technologies, and act as the go-to support person on-site.

• Proven experience as an IT Support Analyst, Senior IT Support Engineer, or Senior Service Desk Engineer
• Strong Windows, Microsoft 365, and Intune experience
• Good foundational networking knowledge
• Comfortable supporting both office and operational/warehouse users
• Able to work independently and hit the ground running
• A problem-solver with a strong customer-focused mindset
• ITIL v4 knowledge or certification is highly desirable
• Some exposure to Linux environments is beneficial but not essential

• Location: Coleshill, Birmingham (on-site, 5 days per week)
• Hours: 7.5-hour working day between 8:00am - 5:30pm (some flexibility available)
• This role is on-site due to the nature of the warehouse and operational support required, * Salary: 32,000 - 35,000 with some flexibility for the right experience
• Pension scheme
• Medicash cash plan after probation