Team Lead, Operational Support & Revenue Assurance
Role details
Job location
Tech stack
Job description
As the Operational Support & Revenue Assurance Lead within Business Enablement & Excellence, you will oversee the teams responsible for operational accuracy, service quality, and revenue integrity while supporting enterprise-level programmes across security, risk, compliance, and operational resilience.
You'll ensure catalogue governance, CR/SI workflows, data accuracy, leakage reduction, and operational controls are executed to a high standard. These activities safeguard daily performance and protect the organisation from operational, compliance, and financial risk.
If you're passionate about operational excellence, data quality, and making improvements that truly matter, this role gives you the opportunity to influence both day-to-day operations and high-priority cross-functional initiatives.
Main responsibilities
- Lead daily operations across Additional Services, catalogue governance, CR/SI quality, and data entry teams.
- Ensure service data, pricing, and catalogue updates are accurate, timely, and well-controlled.
- Oversee revenue assurance routines, leakage investigations, CR/SI controls, and remediation plans.
- Monitor operational KPIs (turnaround times, accuracy rates, quality scores, leakage metrics).
- Partner with the Process Excellence Lead to ensure processes, SOPs, and governance standards are followed.
- Collaborate with Security, IT, and Compliance to ensure operational controls meet organisational requirements.
- Perform data quality checks, reconciliation routines, and system validation activities.
- Identify operational risks early and implement preventative controls.
- Report operational performance, leakage insights, and risk areas to leadership.
- Coach and support team to deliver consistent, high-quality performance.
Requirements
Do you have experience in Leadership?, * Strong operational discipline and attention to detail.
- Highly analytical and comfortable working with data, KPIs, and reconciliation logic.
- Clear communicator with strong influencing and stakeholder management skills.
- Calm, steady, and reliable under pressure in a high-volume environment.
- Quality-focused with a "right first time" mindset.
- Strong sense of ownership, accountability, and follow-through.
- Comfortable navigating cross-functional escalations and resolving issues.
- Natural coach who develops others and builds stable team performance.
- 5-8+ years in operational leadership, service delivery, or revenue assurance.
- Experience in catalogue governance, billing processes, O2C, or operational data quality.
- Understanding of controls, compliance, and risk mitigation practices.
- Experience with reporting, data validation, reconciliation, or audit-like activities.
- Exposure to cross-functional environments (Commercial, Operations, Finance, IT, etc).
- Proven ability to lead teams in accuracy-focused, high-throughput operations
About you and Our core values
- Taking ownership, working with integrity and respect
- Being a team player is key to our culture
- Solution and customer focused
- Great initiative with the goal for excellence in achieving results
- Dedicated to developing and always looking for continuous improvements
- Be creative, be committed, be engaged and enjoy what you do
Benefits & conditions
- Competitive Salary
- Competitive vacation allowance
- Calm app
- WFH Allowance
- Life Assurance
- Private Medical Insurance
- Cycle to Work Scheme
- EAP
- Eye Tests & Glasses Contribution
- Simplyhealth Enhanced Health Plan
- Pension Scheme
- Give-As-You-Earn (GAYE)
- Employee Referral Program
- CloudPay NOW
- Paid Volunteering days
- Marriage Leave
- Bereavement Leave
- Vacation Purchase Plan
