Support Engineer

You will be the technical guardian of a sophisticated software suite, ensuring our software, no matter where it runs, remains at the pinnacle of performance:

• OMNIYON: our flagship media and comfort control masterpiece.
• GEST: the world-renowned intuitive service call system.
• YIS & ECHO: next-generation yacht information and network management platforms.
• Operational Excellence Apps: specialized tools like LaundryBoard and CrewBoard that optimize high-end service.

The Challenge

This is not a traditional helpdesk role. You are a critical partner to Technical Officers and ETOs (Electro-Technical Officers) on board the world's most exclusive vessels and ultra-luxury residences.

• Premium Communication: provide swift, high-level 1st-line support, maintaining professional standards that align with the luxury industry.
• Infrastructure Evolution: proactively manage and execute software and infrastructure updates for existing clients, ensuring their systems are always future-proof.
• Technical Mastery: navigate complex environments using LUnix and Docker to deploy and manage containerized solutions across diverse hardware.
• Problem Resolution: diagnose and resolve intricate software interactions, ensuring a seamless experience for owners and guests.
• Hardware support: preparation of the Omniyon players and Gest buttons.

Do you have experience in UNIX?, You possess a unique blend of technical "muscle" and a service-oriented mindset.

• The Tech Stack: strong experience with Linux and Docker is essential. You are comfortable at the command line and understand the architecture of modern software deployment. Experience with audiovisual systems is considered a plus.
• Software Specialist: you have a proven track record in software support, with the ability to troubleshoot complex integrations between software, networks, and hardware.
• The Mindset: you are proactive, detail-oriented, and thrive in an environment where "good enough" is never the standard.
• Language: fluency in English is required to support our international clientele.

Salaris: Vanaf €2.600,00 per maand

At YachtCloud, we create technology that surpasses all expectations. From the world's most iconic superyachts to ultra-luxury private residences and palaces, our products redefine the 21st-century luxury experience. We don't just provide systems; we deliver "seven-star" digital environments where innovation meets elegance.