Senior Network Engineer

This is a hands-on technical leadership role, balancing operational oversight with direct involvement in solving complex network issues. You will act as a senior escalation point for the team, manage high-priority incidents, and ensure service levels are consistently met, all while maintaining excellent customer relationships., * Lead and support the Service Desk team in day-to-day network and technical operations.

• Act as first point of escalation for complex technical issues, including Major Incidents and Priority 1 tickets.
• Oversee ticket resolution, monitoring alerts, and ensuring proactive service management.
• Schedule and coordinate onsite visits where technical expertise is required.
• Produce service reports and participate in client service review meetings.
• Develop and refine team processes and best practices to improve efficiency and service quality.

• Hands-on experience with Cisco networking technologies; CCNA minimum, CCNP preferred.
• Proven experience in a technical support or service desk environment, ideally in a senior or team lead capacity.
• Strong leadership skills, able to coach, mentor, and motivate technical staff.
• Excellent problem-solving, analytical, and troubleshooting abilities.
• Solid understanding of enterprise networking, infrastructure, and common IT technologies.
• Experience with ITSM or ticketing platforms (incident, request, change management).
• Strong communication skills, both written and customer-facing.
• Proactive, customer-focused mindset with strong ownership and accountability.
• Valid driving licence for client visits.

Desirable Skills

• Familiarity with monitoring and alerting tools to support proactive incident management.
• Experience with event-driven and microservices architectures or cloud networking.
• Exposure to ITIL framework and best practice processes.

We are looking to recruit a Senior Network Engineer for a leading technology consultancy. My client have a fantastic reputation in the market for combining deep technical expertise with outstanding customer service, the business specialises in LAN, Wi-Fi, Collaboration, and WAN technologies, supporting customers with innovative and secure IT solutions.