IT Engineer

We're seeking an experienced, technically strong IT Support Engineer to backfill a team member for an 11-month fixed-term assignment. This onsite role sits within a small, high-performing TS MLL team supporting manufacturing and R&D environments in a heavily regulated medical devices setting. The role focuses on high-quality resolution of ServiceNow tickets for manufacturing and lab applications, and participation in IT project activities such as installing and qualifying new systems and apparatus., * Triage, investigate and resolve ServiceNow requests related to manufacturing and laboratory applications (software installation, application troubleshooting, communication/connectivity issues).

• Liaise with application vendors, internal application technical teams and infrastructure support to achieve resolutions and escalations when required.
• Produce clear, accurate written records for all activities (incident notes, change control entries, validation records). Strong English spelling and grammar required.
• Participate in qualification and commissioning of new manufacturing and R&D computer systems and equipment (installation, configuration, verification/validation support).
• Work within regulated processes: follow application change control, computer system validation practices and applicable medical device compliance standards.
• Collaborate with local onsite colleagues and global J&J teams as needed to coordinate fixes and projects.
• Maintain a focus on the quality of work and risk-based decision making rather than ticket throughput; handle complex multi-party issues and identify appropriate stakeholders to drive resolution., * A focused, hands-on role with emphasis on quality and compliance in a mission-critical environment.
• Opportunity to work closely with local manufacturing/R&D teams and global colleagues.
• Valuable experience in regulated medical device IT support and system qualification.

How to apply Please submit your CV and a brief cover letter highlighting relevant experience via the company careers portal or internal recruitment system. Include examples of complex tickets or validation work you've completed and confirm your right to work in the UK.

Do you have experience in Windows?, * Minimum ~6 years IT support experience (or equivalent demonstrable experience).

• Fluent English - excellent verbal and written communication.
• Strong desktop support for Windows 10/11.
• Experience supporting Microsoft Server environments (all supported MS Server versions).
• Solid understanding of networking concepts at client-to-server level (TCP/IP, DNS, routing, firewalls, VLANs, ports).
• Comfortable working within a heavily regulated environment and following formal change control/validation procedures.
• Good problem solving and stakeholder management skills - able to identify the right contacts and drive cross-team solutions.
• Educated to A-level or degree level (or equivalent experience).

Desirable skills & qualifications

• Experience with Linux/RHEL 8.5+ (benefit, not essential).
• Familiarity with Dell and/or Lenovo hardware support (minimal hardware tasks expected).
• Industry certifications: MCITP preferred; MCSE/MCSA/MCDST acceptable alternatives.
• ITIL v2 or v3 Foundation certification highly desirable.
• Some knowledge of computer system validation and application change control.
• Project management exposure (PRINCE2 or similar) is a plus.