Senior Implementation Project Manager
Role details
Job location
Tech stack
Job description
As Senior Implementation Project Manager, your primary goal will be to ensure our customers are successful in implementing our solution and realising its full value within their organisations. You'll focus on the onboarding and implementation phase, working closely with customers and internal teams to provide proactive support, anticipate needs, and continuously improve our processes and engagement approach. You will:
- Project Management:
- Lead the end-to-end delivery, from project initiation through successful go-live and continuous improvement phases
- Lead and manage multiple customer implementation and onboarding projects at pharmaceutical manufacturers
- Define project scopes, timelines, and milestones while coordinating with internal teams to ensure alignment with customer needs
- Identify risks and develop mitigation strategies to keep projects on track
- Communicate project progress, expectations, and updates effectively to stakeholders & ensure delivery of agreed deliverables
- Customer Engagement & Success:
- Become an expert in the platform, understanding its features, capabilities, and best practices for customer use cases
- Understand customer requirements to provide tailored implementation solutions and support their internal change management
- Drive and support continuous improvement initiatives to enhance the customer experience and implementation efficiency
- Guide customers in adopting industry and best practices, with a focus on long-term value realisation and process optimisation
- Monitor project progress, proactively manage risks and issues, and ensure projects stay on schedule and within scope
- Define success metrics and consistently report on project performance and customer outcomes
- Cross-Functional Collaboration:
- Partner with the Customer Success, Sales, Product, and Marketing teams to align messaging, improve customer journeys, and drive greater value realisation across all touchpoints
Requirements
Do you have experience in Project management?, Do you have a Master's degree?, Are you passionate about guiding customers through transformation - ensuring they not only adopt a new solution but truly see its value? As our Senior Implementation Project Manager, you'll be at the heart of helping pharmaceutical companies successfully implement our platform and embed it into their ways of working. Your mix of project management expertise, customer empathy, and problem-solving mindset will empower teams to maximise value, drive engagement, and foster continuous improvement across their organizations., * Master's degree in Business, Supply Chain Management, Information Technology, or a related field preferred
- 8+ years of experience in software implementation, with a strong background in project management and customer-facing delivery
- Demonstrated success leading technology implementations or managing IT operations in a consultancy or enterprise environment
- Familiarity with content or data management platforms
- Ability to demonstrate software solutions effectively and relate them to customer needs
- Experience in Pharma projects & Change management
- Good project management skills; Ability to manage multiple projects across multiple time zones and geographies
- Excellent communication and interpersonal skills
- Language: English
Benefits & conditions
What's In It For You? *
- Flexibility & Balance: Flexible working hours and work-life balance allow you to tailor work to fit your life.
- Recognition & Growth: Opportunities for career advancement in a company that values your contributions.
- Hybrid Workplace: Modern workspaces (in Zurich, Zug, Utrecht and Hyderabad as well as our Skyhub in Basel) and a remote-friendly culture to inspire collaboration amongst a globally diverse team.
- Company-wide Events: Join us for company events to celebrate successes, build teams, and share our vision. Plus, new joiners experience SkyWeek, our immersive onboarding program.
- Generous Maternity & Paternity Leave: Support for new parents with competitive maternity and paternity leave.
- ️ Annual Leave & Bank Holidays: Enjoy a generous annual leave package, plus local bank holidays to recharge and unwind
Ready to Make an Impact?
We're not just offering a job; we're offering a chance to be part of something bigger. At SkyCell, you'll help build a future where pharmaceutical delivery is efficient, sustainable, and transformative.
