AI Developer & Service Automation

The AI Developer & Service Automation is responsible for designing, implementing, and maintaining AI-powered solutions that measurably improve productivity, efficiency, and revenue generation across a global service organization.

This role plays a critical part in accelerating the organization's evolution toward AI-native, predictive, and data-driven service operations, with a strong emphasis on predicting and preventing future service incidents, enabling remote and proactive service models, and supporting scalable revenue growth.

The position sits within Global Service / Service Transformation & Digitalization and works in close collaboration with Service Operations, R&D, Product Management, IT, Data & Analytics, and regional service teams worldwide., AI Solution Design & Development

• Design, develop, and deploy AI-powered tools and applications that enhance global service productivity, improve resolution speed, and reduce manual effort.
• Build robust AI pipelines covering data ingestion, feature engineering, model training, validation, deployment, and monitoring.
• Translate service use cases (e.g., diagnostics, remote resolution, case documentation, forecasting) into scalable AI solutions.

Predictive & Preventive Service Capabilities

• Develop predictive models to identify early warning signals of potential service incidents, failures, or quality deviations.
• Enable data-driven prediction of service demand, incident likelihood, part consumption, and technician workload to improve operational planning.
• Continuously improve model accuracy and explainability to support decision-making by service managers and engineers.

Productivity & Efficiency Enablement

• Implement AI solutions that automate or accelerate service workflows such as case triage, documentation, knowledge retrieval, diagnostics, and root-cause analysis.
• Support remote service and "fix-it-right-first-time" strategies through AI-assisted insights and recommendations.
• Measure and communicate tangible productivity, efficiency, and cost-reduction impact of AI solutions.

Revenue Growth & Value Creation

• Support revenue growth initiatives with AI models enabling service contract optimization, upsell/cross-sell insights, and customer usage-based recommendations.
• Partner with Commercial and Service leadership to quantify value impact and prioritize high-ROI use cases.

Operations, Maintenance & Governance

• Own deployed AI solutions end-to-end, including performance monitoring, retraining, documentation, and lifecycle management.
• Ensure solutions comply with data governance, security, regulatory, and quality requirements relevant to a global service environment.
• Collaborate with IT and platform teams on scalable, secure architecture and cloud deployment.

Do you have a Master's degree?, * Graduated with a bachelor's degree in CS or "STEM" majors. Masters / PhD preferred.

• 5+ years of overall software development.
• Proven experience in Machine Learning / Generative AI (NLP, RAG systems), Data Structures and Data Handling.
• Strong programming skills in Python, APIs integration, AI model deployment,
• Experience with database technologies such as MySQL, MongoDB, and with Cloud services (AWS/Azure) preferred).
• Fluent in English, German language proficiency is a plus.

For this position, in accordance with the collective agreement for salaried employees in the metalworking industry, a minimum gross monthly salary of € 4,500 (based on full-time employment) is stipulated. The actual remuneration depends on qualifications and professional experience and may significantly exceed the minimum salary.

Learn more about what we do and who we are by watching our company video "We Are Leica": https://www.youtube.com/watch?v=1zHmalqMXN4

Are you interested to discover new opportunities in an innovative, collaborative environment?

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Leica Microsystems, one of Danaher's 15+ operating companies, our work saves lives-and we're all united by a shared commitment to innovate for tangible impact. You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact - innovating at the speed of life. Shape the Future with Us! At Leica Microsystems, we have been shaping the future for over 175 years with groundbreaking optical and digital solutions. With a culture rooted in customer focus, innovation, and teamwork, we lead the market in microscopy, imaging, and analysis, unveiling the invisible and empowering our customers to build a better, healthier world. Joining Leica Microsystems means contributing to scientific discoveries and supporting surgeons in making critical decisions. Our advanced microscopes and AI-based image analysis solutions enable users to gain profound insights into development and engineering challenges. Here, you will work on meaningful projects alongside passionate colleagues, driving progress and pushing the boundaries of what's possible. Learn about the Danaher Business System which makes everything possible. We currently offer the following position in our office in Vienna, Austria., Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.