Data & Records Officer

The Infected Blood Compensation Authority (IBCA) is a new arm’s-length body set up, at unprecedented pace, to administer compensation to people whose lives have been impacted by the infected blood scandal.

IBCA will ensure payment is made in recognition of the wrongs experienced by those who have been infected by HIV, Hepatitis B or C, as well as those who love and care for them. They have been frustrated and distressed by the delays in achieving proper recognition, and we must help put this right.

We are committed to putting the infected and affected blood community at the centre of every decision we make and every step we take to build our organisation to deliver compensation payments.

IBCA employees will be public servants. If successful in this role you will be appointed directly into IBCA, on IBCA terms and conditions as a public servant., We are seeking a data and records officer to join IBCA’s data directorate. Within this role you will play a key role in the gathering and processing of data to support internal teams. This role will cover various workstreams focused on the review and reconciliation of data and documentations across claims., * Manage an allocated workload, ensuring tasks are progressed to a high quality.

• Working across Data Governance, Data Operations or other data functions to support the delivery of various workstreams.
• Gather and review information and documentation to compile files or reconcile data for internal teams, taking responsibility for the quality of your work in accordance with organisational guidance.
• Communicate professionally with individuals external to the organisation via a multi-channel service, building trusting relationships.
• Work to tight timescales and adapt to requests from stakeholders to meet shared goals.
• Support the review process for formal customer requests, ensuring they are decided in accordance with organisational policies and procedures, and prepare cases for escalation where necessary.
• Signpost internal stakeholders to relevant support functions such as data and digital entities.
• Foster an environment where colleagues' safety and well-being is promoted, adhering to Health and Safety procedures with knowledge of Equality and Diversity.
• Highlight areas for improvement, such as enhancements to processes or the information provided, creating a vital link between data sources and organisational needs.
• Support the organisation's goals by being agile in response to changing demands, being resilient to changing priorities, and demonstrating an openness to adapt to new workstreams., If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes., * UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Do you have experience in Presentation skills?, * Essential Criteria 1: The ideal candidate will have experience of reviewing, searching, retrieving and transferring documents and records safely, in compliance with organisational/regulatory standards both physically and electronically or worked in a governance function

• Essential Criteria 2: Can demonstrate competent computer skills, including navigating document management systems, undertake searches across different systems to retrieve digital records and reviewing large amounts of information
• Essential Criteria 3: Is comfortable working in a fast paced environment, with the ability to manage multiple tasks simultaneously, adapt quickly to changing priorities, and maintain a high level of accuracy under pressure.
• Essential Criteria 4: Proven analytical and problem-solving skills to systematically undertake data quality assessments.

Desirable:

• Has experience in using Google Suite, including but not limited to, Google Drive, Google Docs, Google Sheets and Google Mail to complete tasks.
• Familiarity with data quality principles and experience with accurate, high-volume data entry.

Additional information:

A minimum 60% of your working time should be spent at your principal workplace. Although requirements to attend other locations for official business will also count towards this level of attendance.

Technical skills

We'll assess you against these technical skills during the selection process:

• Information Management and Accuracy
• Adaptability and Resilience in an evolving environment
• Analytical skills and process improvement
• Communication and relationship building, Recent changes in skilled worker visa eligibility mean that a Skilled Worker must have a job offer in an eligible skilled occupation from a Home Office-approved sponsor. From 22 July 2025, the job must normally be skilled to level 6 (graduate level) on the Regulated Qualifications Framework for England and Northern Ireland, or the equivalent level in Wales or Scotland, or be included on either the Immigration Salary List or the Temporary Shortage List. Please be aware that if the role is not eligible for a skilled worker visa that we will be unable to provide sponsorship., Please note that this role requires SC clearance, which would normally need 5 years’ UK residency in the past 5 years. This is not an absolute requirement, but supplementary checks may be needed where individuals have not lived in the UK for that period. This may mean your security clearance (and therefore your appointment) will take longer or, in some cases, not be possible., Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check .

Alongside your salary of £30,632, Infected Blood Compensation Authority contributes £8,874 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Premium allowance paid monthly after probation
• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service Pension which provides an attractive pension, benefits for dependants and employer contributions of 28.97%
• 32.5 days of paid annual leave plus 8 bank holidays
• Family friendly policies to support you and your everyday responsibilities
• Enhanced maternity and paternity leave, up to 12 months shared parental leave

Please note that the mission of IBCA means that it is likely to be operational for a period of approximately 5 to 7 years. When IBCA’s work begins to wind down, IBCA employees will receive support and practical guidance to find a new role, whether in the Civil Service, another Arms Length Body (ALB), or an external employer.