Technical Administrator

This is a key support role, acting as the first point of contact for the office, managing visitors, calls, and enquiries in a professional manner. Providing administrative support to the Projects team and supporting project delivery through defect management, O&M and Safety File coordination. Maintaining efficient office operations by managing filing systems, client inboxes, job orders, and ensuring compliance with company policies and H&S standards., Be first point of contact in office.

• Meet and greet all visitors to the office.
• Answer incoming transferred calls in a corporate and professional manner. Assess importance of each call and appropriate response, relay messages and assist with research/back up information as required.
• Log, refer and liaise with Customer Service Advisor on all complaints.
• Liaise with HA representatives relating to defects/issues.

Provide administrative support to the Projects team.

• Co-ordinate planning of meetings and events.
• Attend meetings and take minutes if required.
• Distribute meeting agendas and documents in a timely manner.
• Organise and maintain Project team directory.
• Liaise with team on overtime requests and chase team to ensure timesheets are completed in timely manner.
• Collate and assess weekly timesheets and raise POs accordingly.
• Other duties as and when requested by Operations Manager/Operations Director.
• Monitor Client Inboxes and forward on to relevant team members for action and response.
• Inputting client job orders on to Service Connect.

Project Administration

• Defect management
• Collation of O&M and Safety File information in liaison with CMs.
• Distribute O&M and Safety file information to Clients on requests.
• Project filing/Drawing updates/Technical co-ordination.
• Ad hoc management of all correspondence.
• Production and management of property packs.
• Administration of deliveries and call offs in liaison with Site Managers.

General Administration

• Display H&S bulletins and all other site information as required.
• Assist in ensuring the safe and tidy working environment of the office area.
• Organise and manage filing electronic and paper filing systems.
• Order and monitor stocks of office stationery and site teams' requisitions.
• Compliance with Cardo Group Policies and Procedures
• Support the client and residents with any enquiries.

Do you have experience in Customer service?, * Previous experience in an customer service role

• Strong communication and interpersonal skill
• Highly organised with the ability to prioritise tasks throughout the day
• Confident working with internal systems and client portal
• A team player with a proactive, problem-solving mindset

• Competitive Salary up to £27,500 starting salary - DOE
• 25 days holiday, plus bank holidays
• Range of Salary Sacrifice Schemes [holiday purchase, EV schemes, AVC Pension contributions]
• Wellbeing Resources and Counselling services
• Retail & Lifestyle Discount Platform
• Enhanced Family Leave Provisions
• Recognition initiatives and awards
• Occupational Sick Pay

Please note all our roles are subject to Background, Identity & Security checks before commencement of employment.

Why Join Cardo Group?

We are committed to creating a workplace where everyone feels valued, respected, and empowered to succeed. Diverse perspectives strengthen our business, drive innovation, and help us better serve the communities we work with.

Our commitment to Equity, Diversity, and Inclusion is rooted in our core values:

Teamwork - We collaborate, support one another, and achieve more together.

Integrity - We act with honesty, fairness, and transparency in everything we do.

Excellence - We set high standards and deliver quality for our people and our customers.

Respect - We value every individual and create a space where all voices are heard.

We ensure fair opportunities, embrace diverse backgrounds and experiences, and foster a culture where everyone truly belongs. Join us on our ambitious, exciting, and inclusive journey.

Cardo Group is a trusted provider of building maintenance, refurbishment, and retrofit services for social housing and public sector buildings across the UK. With nationwide coverage and skilled local teams, we deliver a reliable end-to-end service that ensures homes and public spaces are safe, sustainable, and well-maintained. We specialise in responsive repairs and voids, planned maintenance, energy-efficiency upgrades, compliance works, and major improvement programmes. Our approach combines quality workmanship, strong resident communication, and efficient project delivery to achieve the best outcomes for customers and communities. Driven by ambitious growth plans, we continue to expand our capabilities and adapt to the evolving needs of our clients. Our reputation is built on consistent service delivery, trusted partnerships, and a commitment to doing things the right way. As we grow, so do the opportunities - for our people, our clients, and the communities we support. Cardo Group is becoming one of the UK's most forward-thinking maintenance and retrofit providers.