Senior SAP CRM Technical and Functional Analyst

• Evolutionary and corrective maintenance of SAP CRM applications.
• Functional and technical analysis in close collaboration with the business.
• Configuration and setup of the SAP CRM system.
• Support for developers and execution of technical and system tests.
• Incident management and adherence to change and release management processes.
• Functional and technical documentation (guides, scripts, user support).
• Proposal of improvements based on technical and functional expertise.
• Management of business partners, mandates, customer interactions, and customer files.
• Implementation of a 360° Customer View.
• Integration with customer-facing applications (Fluvius customer portal, etc.).

Do you have experience in Scrum?, Do you have a Master's degree?, * Minimum 5 years of experience as an SAP CRM technical/functional analyst.

• Proven experience with SAP CRM S/4, CRM WebUI, and debugging and optimizing Z programs.
• Experience in large organizations (no SMEs).
• C2 level proficiency in Dutch.
• Higher education (Bachelor's or Master's degree) or equivalent experience.
• SAP CRM Sales & Service, ABAP CRM, GenIL/BOL.
• OData, SAP NetWeaver Gateway, SAP CRM 7.
• Integrations with SAP BW, FI, IS-U, SAP PO.
• Agile/Scrum methodology.
• Experience in the Belgian energy sector, JIRA/Confluence, OpenText, Interaction Center.