IT Infra Support

Responsible for ensuring the effective and efficient working of a number of teams over the course of a shift, across all activities related to Client Order Fulfilment.

Key tasks:

• Providing general IT service and user support, both face-to-face and remotely
• Logging support requests and incidents, ensuring accurate documentation
• Monitoring and resolving issues received by the IT Service Desk, escalating when required
• Troubleshooting problems using diagnostic tools and escalating when necessary
• Liaising with regional offices and collaborating to resolve user support issues
• Supporting and troubleshooting warehouse hardware, including Zebra wearables, label printers and other devices
• Carrying out any ad hoc IT tasks as required to support site operations

Do you have experience in iOS?, * Strong IT support background in corporate and/or warehouse environments

• Skilled in troubleshooting hardware, including Zebra wearables, label printers and other printers/devices
• Strong Experience of using Microsoft Office package and MS365 admin centres for user and device management.
• Comfortable supporting iOS/Android devices and mobile apps
• Able to perform general user administration tasks
• Knowledge of asset management
• Experience with VOIP systems. (Avaya)
• Intermediate to strong networking knowledge (patching, WiFi setup, physical switch configuration)
• Great communication skills and flexibility due to business needs

This is a permanent, full-time, daytime position working Monday to Friday on-site, offering a salary up to £36,000.00, depending on skills and experience. The role is based in Burton upon Trent., Our people are at the heart of what we do. They are critical to our clients' successes and without a doubt, to our success also. This is why we offer a range of benefits including:

• Competitive salary
• 33 days annual leave, inclusive of Bank Holidays
• Life insurance
• Competitive pension scheme
• Retail and Various Discounts via a Benefits Platform
• Health and Wellbeing initiatives (EAP, OH, Wellbeing hub via a benefits platform)
• Social Events
• Exclusive Client Discounts
• On site parking

Bleckmann is a market leader in supply chain management (SCM) services for fashion and lifestyle brands. Established in 1862, Bleckmann has evolved from a transportation company into a provider of complete supply chain solutions, with specific expertise in e-fulfilment. With a strong base in Europe, the company has expanded to the U.S. and Asia, enabling Bleckmann to serve customers worldwide. Thanks to our investments and extensive experience in IT solutions, we offer a unified platform to our clients across the globe. With approximately 6,500 team members, we work every day to support our customers and deliver on their promises. With a turnover of €626 million, Bleckmann has the scale and flexibility to provide world-class solutions. Would you like to be part of our dynamic team and contribute to our growing success?