Integration Specialist

• Set up, monitor, and maintain integrations between HEP systems (CRM, LMS) and partner university platforms
• Troubleshoot issues, validate data accuracy, and perform manual updates when needed
• Log, track, and escalate integration incidents

Document & Improve Processes

• Document business processes, data flows, and integration points
• Prepare basic technical documentation and data mapping
• Analyse issues with senior colleagues and propose process improvements

Collaborate with Partners & Vendors

• Support integration workshops and meetings, capturing actions and outcomes
• Liaise with external development partners to track tasks and progress
• Communicate clearly with internal stakeholders about integration updates and issues

Ensure Data Quality & Reporting

• Validate and cleanse data using Excel, SQL, or other tools
• Assist with dashboards and reports on data integrity and system synchronisation
• Monitor scheduled data loads and background jobs

Maintain Security & Compliance

• Follow internal data security policies and best practices
• Comply with UK GDPR and partner data agreements
• Ensure all integration changes are properly documented and approved

Do you have experience in XML?, We're looking for a Junior-Intermediate Integration Specialist to join our Technology team and ensure our systems and partner platforms work seamlessly together. This is a hands-on, high-impact role perfect for someone early in their integration or systems career who loves problem-solving and wants to make a real difference., * 1-3 years' experience supporting data, systems, or integrations

• Experience with Salesforce, Microsoft Dynamics, or LMS platforms
• Hands-on experience with data validation, cleaning, and reporting
• Familiarity with databases (SQL, Access, or similar)
• Basic understanding of APIs, ETL processes, and data formats (JSON, CSV, XML)
• Exposure to CRM or LMS platforms (Salesforce, Microsoft Dynamics, Moodle, Canvas, Blackboard, etc.)
• Advanced Excel skills (pivot tables, formulas, data validation)
• Ability to document processes and track issues effectively
• Strong analytical thinking, problem-solving, and attention to detail
• Excellent communication skills and a collaborative mindset
• Proactive, organised, and able to manage multiple tasks

Desirable

• Degree or diploma in Computer Science, Information Systems, or related field
• Foundational SQL and/or Python skills
• Exposure to integration tools such as Boomi, MuleSoft, or similar
• Experience in higher education or technology-driven environments, This is your chance to learn, grow, and make an impact in a mission-driven organisation that values innovation, collaboration, and results. If you enjoy problem-solving, working with data, and being part of a supportive, high-performing team, HEP is the place to take your career to the next level, * Essential, Do you have experience with using Salesforce platform?
• (Essential) Do you have 1-3 years' experience supporting data, systems, or integrations
• (Essential) Do you have Basic understanding of APIs and data formats (JSON, CSV, XML)
• (Essential) Do you have ability to interpret technical documentation and work with APIs
• (Essential) Do you have a collaborative and proactive approach to work
• Do you have a Degree or diploma in Computer Science, Information Systems, or related field
• Do you have Experience in higher education or technology-driven environments

• Competitive Salary - £60,000
• Generous Leave - 28 days annual leave + bank holidays
• Wellbeing Support - Employee assistance programme, flu jabs, wellbeing resources
• Career Growth - Personal development, training, and mentorship opportunities
• Financial Security - 6% employer pension contribution
• Perks & Discounts - Retail and lifestyle discounts, Job Types: Full-time, Permanent

Pay: £60,000.00 per year, * Company pension

• Employee discount
• Free flu jabs
• Gym membership
• Health & wellbeing programme
• On-site parking
• Referral programme
• Sick pay
• Store discount