Associate Tech Support Analyst

• A love of helping people in a high pressure environment
• Understanding of basic networking fundamentals (LAN/WAN, VPN, Wi-Fi).
• Solid skills supporting and troubleshooting MacOS issues both in person and over video calls
• Some familiarity with collaboration tools (Slack, GSuite, Mural, Loom, Confluence etc)

It is great, but not required, if you have experience with:

• Experience in ITIL-aligned practices (incident, problem, change management).

• Experience providing support to executive/c-level stakeholders

• Experience working with a globally distributed team

• Some experience training / onboarding new hires

• We're looking for someone who combines technical horsepower with a passion for customer service.

• You're the kind of person who loves tinkering under the hood with new technologies, and you know how to steer complex technical concepts into the fast lane for non-technical folks.

• You don't just accept things as they are, you're always looking for ways to improve team processes.

Atlassian's mission is to unleash the potential of every team. We build agile, DevOps, IT service management, and work management software to help teams organize, discuss, and complete shared work. Over 300,000 companies worldwide rely on Atlassian to work better together and deliver results. With Atlassian Rovo, teams can now find, learn from, and act on organizational knowledge faster using AI-powered search, chat, and automation agents—boosting productivity and collaboration across all their tools.