Systems and Data Developer

You will take ownership of our SQL Server environment, data pipelines, and internal systems, working closely with business teams to deliver reliable, high-quality data and responsive technical support.

You will also be an integral part of the team developing our AI chat capabilities and supporting the cloud-based dialler and live chat platforms.

This role suits someone who enjoys combining SQL/database development and management with practical problem-solving, data analysis, and day-to-day systems support.

Data & Systems Development

• Design, develop and maintain SQL Server databases, stored procedures, views and ETL processes.

• Translate business requirements into scalable, robust technical solutions.

• Optimise database performance, data integrity and reporting outputs.

• Enhance existing data models, integrations and reporting solutions.

• Contribute to the development of internal and customer-facing AI chat functionality.

Data & Application Support

• Investigate and resolve data quality, performance and system issues.

• Support .NET-based applications (basic debugging and issue investigation).

• Provide technical insight to improve system reliability and data flows.

• Work with third-party applications, supporting configuration, data flows and integrations.

IT & User Support

• Provide day-to-day IT support to internal users.

• Set up laptops, accounts, permissions and system access.

• Assist with system configuration, patching and general IT maintenance.

Security & Best Practice

• Support system security, access control and data protection.

• Contribute to compliance initiatives such as Cyber Essentials.

• Maintain clear technical documentation.

Do you have experience in Vue.js?, Essential

• Strong SQL Server experience, including query optimisation and data manipulation.

• Experience in a technical role such as Database Developer, Data Analyst or similar.

• Proven ability to design and maintain relational databases.

• Ability to diagnose and resolve data and system issues across multiple environments.

• Experience providing IT or systems support to end users.

• Understanding of data security and access control.

• Familiarity with .NET applications and basic debugging.

• Strong analytical and problem-solving skills.

• Clear communication skills with both technical and non-technical stakeholders.

Desirable

• Power BI or similar BI/reporting tools.

• ETL tools (SSIS or similar).

• Knowledge of C#, ASP.NET, vue.js and Node or related technologies.

• Experience with IIS/ Web Server Application Development.

• Experience with Azure or cloud-based data platforms.

• Familiarity with Cyber Essentials.

• Experience working in a small or medium-sized business.

Tools You'll Work With

• SQL Server Management Studio

• SSIS

• Power BI

• Visual Studio

• MaxContact (cloud-based dialler/omnichannel)

• Talkative (live chat)

What Success Looks Like

• Reliable development and maintenance of data integrations and systems.

• High-quality, accurate data delivered to the business.

• Proactive identification and resolution of issues.

• Strong collaboration with operational and business teams., * Do you have the ability to travel to the, occasional, on site Client meeting.

Experience:

• SQL : 3 years (required)

Language:

• English (required)

Job Types: Full-time, Permanent

Pay: £30,000.00-£40,000.00 per year

Benefits:

• Company pension
• Sick pay
• Work from home

ICX is a fast-moving, data and technology-driven contact centre business supporting major blue-chip automotive brands across the UK. As a small-medium sized business operating a 100% remote working model, we deliver agile, omni-channel customer engagement solutions that help our clients connect with their customers.