Service Design Analyst

Service Design Analyst - 12 Month Fixed Term Contract - London (Hybrid) - 80,000 per annum, Support delivery of a business professional transformation programme through service data analysis and portfolio-level service design support. Assist in developing and maintaining the global service portfolio framework, including drafting templates and structured documentation. Collate service requirements, capturing user feedback and insights to inform service design. Consolidate service information to support the development of service blueprints and interaction models. Create and maintain templates to enable consistent service design activities across enterprise and functional teams. Analyse data to identify trends, gaps, risks, and optimisation opportunities, providing actionable insights to programme and project teams. Develop and maintain service catalogues based on validated service data. Support workshop design and facilitation activities, including process mapping sessions. Contribute to business readiness assessments and transitional activities across workstreams. Consolidate and validate data from multiple sources to ensure integrity and consistency. Maintain documentation and support change and communication activities, including training materials and service playbooks. Contribute to service-level impact assessments and transformation planning activities.

Strong analytical and problem-solving capability with experience interpreting and synthesising complex data. Experience in process mapping and supporting structured service design activities. Understanding of service design and operating model principles. Experience contributing to customer journey mapping, persona development, or related service experience frameworks. Proficiency in data visualisation and analysis tools, including Power BI and Excel. Ability to generate insights that inform decision-making within transformation programmes. Strong stakeholder management and communication skills across diverse teams. Experience working within complex, global professional services or corporate environments. Exposure to operating model transformation or large-scale change programmes.

Service Design Analyst - 12 Month Fixed Term Contract - London (Hybrid) - 80,000 per annum

In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business