Microsoft M365 Support Engineer

As a member of the UKI Delivery Centre Team, based out of our Newcastle location, you will work on M365 projects for our clients. Do you Enjoy developing long lasting working relationships with clients in some of the biggest household names in the world, across a variety of industries? Dream of delivering innovative, tailored modern IT solutions that truly make a difference? Work with a team where your individual skills and experience are recognized and valued? Embrace your innate passion for technology, where you will be encouraged to continuous learn and develop your skills further. Join us as we shape the future with technology-driven excellence! Together we do what matters.

What you'll do:

• Delivering M365 L2/L3 remote support to an array of customers.
• Take ownership of tickets, delivering support to SLA's.
• Liaise closely with customers, keeping them updated with progress.
• Work closely with your Team and other Delivery Centre staff.
• Maintain strong working knowledge of the M365 suite, and all required tools and products.

Do you have experience in Intune?, Deep knowledge in M365 technologies with experience of 2 or more of the following:

• Exchange, One Drive for Business,
• Teams - implementation, governance, administration & voice
• Power Platform governance and administration including Center of Excellence deployment and integration with M365 workloads
• Enterprise Mobility & Security - Intune MDM & MAM, Entra ID, Identity, Information Protection, Threat Protection, Cloud App Security

About you :

Characteristics that can spell success for this role

• Embrace challenges with a keen intellect and a thirst for knowledge.
• Collaborate seamlessly, fostering open and effective communication.
• Embrace creativity and explore groundbreaking solutions.

Avanade ist ein führender Anbieter von digitalen Services, Business- und Cloud-Lösungen sowie designorientierten Anwendungen. Unsere Spezialisten entwickeln auf Basis des Microsoft-Ökosystems für jeden einzelnen Kunden die optimale Lösung. Avanade steht für frisches und modernes Denken und verfügt über ein ausgeprägtes Technologie-, Business- und Branchenwissen. Das macht uns zum Wegbereiter der digitalen Transformation mit dem Ziel: Wachstum für unsere Kunden – und deren Kunden.