Middle+ Manual QA Engineer

• Own functional testing activities for ITSM modules and end-to-end service workflows
• Create, maintain, and execute test cases, checklists, and regression test suites
• Validate integrations on a functional level (email notifications, APIs, external systems)
• Collaborate with BA/PO to clarify requirements and provide early quality feedback
• Lead defect triage sessions and contribute to risk assessment
• Provide structured test reporting and communicate quality status to stakeholders
• Support UAT activities and ensure smooth collaboration with business teams

• 4+ years of experience in Manual QA
• Strong experience in test planning, estimation, and reporting
• Strong skills in test analysis, test design, and test documentation
• Practical knowledge of ITSM processes and hands-on experience testing service workflows
• Experience with at least one ITSM tool: SMAX, ServiceNow, or Jira Service Management
• Ability to work independently and proactively drive testing activities
• German language proficiency: B2+/C1
• English level: B2 or higher

Intetics Inc. is a leading American technology company providing custom software application development, distributed professional teams creation, software product quality assessment, and "all-things-digital" solutions built with SMAC, RPA, AI/ML, IoT, blockchain, and GIS/UAV/LBS technologies. Based on proprietary pioneering business models of Offshore Dedicated Team® and Remote In-Sourcing®, an advanced Technical Debt Reduction Platform (TETRA ) and measurable SLAs for software engineering, Intetics helps innovative organizations capitalize on global talent with our in-depth engineering expertise based on our Predictive Software Engineering framework. Intetics core strength lays in design of software products in conditions of incomplete specifications. We have extensive industry expertise in Education, Healthcare, Logistics, Life Sciences, Finance, Insurance, Communications, and custom ERP, CRM, Intelligent Automation and Geospatial solutions. Our advanced software engineering background and outstanding quality management platform, along with an unparalleled methodology for talent acquisition, team building and talent retention, guarantee that our clients receive exceptional results for their projects. At Intetics, our outcomes do not just meet clients expectations, they have been exceeding them for a quarter of a century. Intetics operates from multiple offices in the USA, Europe and Latin America, hiring the best talent available worldwide. Intetics is ISO 9001 (quality) and ISO 27001 (security) certified and a Microsoft Gold, Amazon, and UiPath Silver partner. The company's innovation and growth achievements are reflected in winning prestigious titles and awards, including Inc5000, Software 500, CRN 100, American Business, Deloitte Fast 50, European IT Excellence, Best European BPO, Stevie People's Choice, Clutch and ACQ5 Awards, IAOP Global Outsourcing 100 and Fortune Innovative 300 lists. You can find more information at https://intetics.com We invite you to join Intetics TEAM! Apply For This Job Do you still have some outstanding questions?