Implementation Consultant
Role details
Job location
Tech stack
Job description
As an Implementation Consultant, you take responsibility for customer projects from kick-off to go-live.
You work at the interface of customers, technical teams, and integration partners - ensuring projects are delivered on time, within scope, and at high quality.
This role combines:
- IT project management
- Technical consulting
- System integration coordination
- Structured problem-solving
Your Responsibilities:
Project Ownership
- Lead end-to-end implementation projects for our WMS platform
- Define scope, timelines, and milestones with customers
- Coordinate internal technical teams and external partners
- Drive successful go-lives
Technical Consulting & Integration
- Support integration of ERP systems, interfaces, and custom solutions
- Analyse technical requirements and translate them into implementation plans
- Reproduce and analyse system issues in a structured way
- Contribute to testing and quality assurance
Customer Collaboration
- Act as the primary contact during the implementation phase
- Manage stakeholder expectations professionally
- Provide structured updates and maintain clear documentation
Continuous Improvement
- Identify optimisation potential in processes and implementations
- Contribute to internal projects and cross-departmental initiatives
- Help shape scalable implementation standards
Requirements
Do you have 2-5 years of experience in IT or SaaS project environments and want to take full ownership of implementation projects?, * 2-5 years of experience in IT projects, SaaS implementation, consulting, or technical project coordination
- Experience managing stakeholders in structured project environments
- Strong analytical and problem-solving skills
- Structured and independent working style
- Fluent English and German
- Confident communicator in customer-facing situations
Nice to have:
- WMS, ERP, or supply chain software experience
- SQL, JavaScript, or scripting knowledge
- Experience with API integrations
Aptitudes We Value (Descartes 5+2 Model)
- Smarts - You solve complex problems effectively
- Curiosity - You continuously learn and improve
- Coachability - You welcome feedback and grow from it
- Work Ethic - You deliver on commitments
- Track Record - You have successfully led projects before
- Responsibility - You take ownership of outcomes
- Honesty - You build trust through transparency
Benefits & conditions
What You Can Expect
- Responsibility for impactful SaaS projects
- Direct collaboration with growing e-commerce brands
- High degree of autonomy and ownership
- Flexible working within Germany
- Professional onboarding and learning opportunities
Join Us
As we scale, we're looking for new doers, collaborators and innovators to join Descartes in uniting the people and technology that move the world as the Global Leader in Logistics and Supply Chain Technology. We're entrepreneurial, hardworking, geeky-in-a-good way problem solvers. Guided by our values, we nurture a TEAM focused culture that invests in people and creates opportunities for advancement across a broad spectrum of career paths. We prioritize work-life balance and foster an environment with the space to take ownership, to be heard, and to carve a path for your individual accomplishments to help drive our success. At Descartes, everyone has a voice and the best idea wins, regardless of who makes it. We offer competitive compensation, great benefits, remote and flexible work hours, and the opportunity to join a company on an awesome mission with a great existing team and trajectory.
