FX Options Application Support Analyst

You will be providing essential support for their FX Options trading platform and ensure the smooth operation of our trading and support systems.

Purpose of role:

• Provide day-to-day support for our FX Options trading platform, including troubleshooting, issue resolution, and user assistance.

• Collaborate with the IT team to deploy, configure, and maintain the FX Options trading applications and associated infrastructure.

• Monitor system performance, identify potential issues, and implement proactive measures to ensure high availability and reliability.

• Act as a primary point of contact for traders and other end users, addressing their technical queries and concerns promptly and effectively.

• Investigate and diagnose software and hardware issues, escalating complex problems to senior IT staff or vendors when necessary.

• Work closely with development teams to analyze and document system requirements as well as contribute to the design and implementation of enhancements or fixes.

• Conduct system testing and participate in user acceptance testing (UAT) to ensure the quality and functionality of the applications.

• Develop and maintain technical documentation, user guides, and support procedures.

• Proven experience in a similar role, providing application support for financial systems.

• Strong knowledge of FX Options trading concepts and terminology including currency pairs, spot, forwards, options, and market conventions.

• Proficiency in supporting and troubleshooting Windows applications.

• Solid understanding of database concepts and SQL query language.

• Strong knowledge of AWS/Azure.

• Familiarity with FIX protocol and experience with FIX connectivity troubleshooting.

• Excellent problem-solving skills and ability to work well under pressure in a fast-paced trading environment.

• Effective communication skills, both written and verbal, with the ability to articulate technical concepts to non-technical users.

• Ability to work independently as well as collaboratively in a team-oriented environment.

The salary for this position with be in the range £70K - £110K.