IT Infrastructure Technician

If you're a hands-on IT Support Analyst or 2nd Line Technician with solid Microsoft 365 admin experience and you want more ownership, this role gives you exactly that.

You'll be the day-to-day IT go-to for a busy on-site workforce, supporting colleagues across office and operational teams. You will not be doing this alone, though. You'll have support from an experienced Business Systems team, plus an external MSP for escalations. Day-to-day, you'll be the person keeping things moving, solving problems, and making sure people can get on with their work., * Managing starters and leavers across Microsoft 365 and Active Directory.

• Installing, configuring and re-imaging laptops and devices.
• Enrolling new hardware and preparing devices for reuse.
• Handling support requests face-to-face, remotely and via ticketing system.
• Prioritising and progressing tickets, keeping colleagues updated.
• Maintaining accurate IT asset records.
• Coordinating IT equipment orders and liaising with suppliers.
• Supporting software licensing and basic contract administration.
• Assisting with upgrades and improvement work across the year.
• Creating and maintaining documentation and knowledge articles.
• Escalating to the MSP when needed, and seeing issues through to completion.

Why this role is worth a look

• Real ownership. You are the day-to-day IT point of contact, not one of many on a large helpdesk.
• Varied work. Users, devices, troubleshooting, onboarding, kit, suppliers, improvements.
• Support around you. Business Systems team and an MSP for escalation.
• Visible impact. Your work helps teams get their jobs done every day.
• Training support. Study support and development for role-relevant learning.
• Central Bristol. Easy commute and a stable, established employer.

This is a great step up for someone who wants broader exposure and responsibility, without needing a "big corporate" IT structure around them.

This role suits someone with around 3 to 4 years' IT support experience who is confident working independently, enjoys helping people, and wants to keep building their Microsoft 365, Entra ID and Intune exposure., * Around 3 to 4 years' experience in IT support, helpdesk or service desk roles.

• Strong working knowledge of Microsoft 365 Admin Centre.
• Exposure to Entra ID (identity/access, users, groups).
• Commercial exposure to Intune.
• Working knowledge of on-prem Active Directory (users/devices, day-to-day admin).
• Experience setting up, re-imaging and enrolling laptops and devices.
• Confident troubleshooting across hardware, software, printers and peripherals.
• Comfortable prioritising tickets and owning issues through to resolution.
• Clear communication and a genuinely helpful, proactive approach.
• Good English verbal and written communication skills.
• The right to work in the UK without sponsorship.

• £30,000 salary.
• Up to 5% annual bonus (linked to personal objectives).
• 25 days holiday + bank holidays (includes Christmas closure days).
• Option to buy or sell up to 5 days annual leave.
• 1 day per week WFH after probation.
• Flexible hours (core hours 09:30-15:00).
• Early finish Fridays (14:00) if hours are made up during the week.
• Up to 5% employer pension contribution + NI rebate.
• Study support.
• Cycle to Work scheme.
• Cash plan, free online GP service, and wellbeing app discounts.
• Employee Assistance Programme (counselling + legal advice).
• Casual dress code and company social events.