3rd Line Support

We have a great opportunity for an experienced 3rd Line Engineer to join a growing IT business, working on a mix of escalations, project delivery and technical ownership across infrastructure, cloud and security.

What you'll be doing

Acting as the escalation point for complex service desk tickets Delivering projects both remotely and onsite Troubleshooting advanced issues across servers, networks, security and cloud platforms Working across Microsoft 365, Entra, virtualisation, scripting and endpoint management Managing and maintaining documentation, SOPs and technical guides Providing mentorship to junior engineers and supporting wider service improvement Ensuring best practice across security, compliance, communication and client experienceWhat we're looking for

Strong experience with server administration, networking (LAN/WAN, firewalls, VPNs), and cloud technologies Advanced troubleshooting skills across hardware, software and infrastructure Understanding of security principles, compliance and vulnerability management Excellent communication skills and a strong client-focused mindset Full UK driving licenceWhy this role stands out